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Senior Director of Customer Operations

VirtualVocations
Greensboro, North Carolina, United States
Full-time

A company is looking for a Senior Director of Customer Operations to drive initiatives that enhance customer experience and operational efficiency.

Key ResponsibilitiesIdentify and implement strategies to improve customer retention and renewal programsUtilize data analytics to understand customer behavior and optimize customer experience modelsTrack departmental performance metrics and communicate insights for company-wide understanding of customer experiencesRequired QualificationsProven leadership experience in customer operations or a related fieldStrong background in data analytics and performance measurementExperience in designing and implementing customer retention strategiesAbility to lead cross-functional teams and facilitate collaborationExperience in executive communication and presentation of business initiatives

1 day ago
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