Sr. Director, Account Lead (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking an experienced and highly motivated professional for the position of Sr. Director, Account Lead .

In this role, you will be responsible for managing the end-to-end delivery implementation of services to a top client across functions as well as working on business development opportunities across the BPO.

The successful candidate will possess strong operational knowledge, excellent project management skills, excellent communication and strategic thinking skills, a strong customer-centric approach, and related experience.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid and will require 3 days a week in our Newark, NJ office.

Responsibilities :

• Manage end-to-end delivery of services to a top client across functions; develop and implement client management strategies and initiatives to ensure client satisfaction.
• Act as a primary point of contact for the client, understanding their needs, and presenting tailored solutions to meet their requirements.
• Collaborate with cross-functional teams to deliver outstanding client service, including coordination of resources and resolving any client issues or concerns.
• Identify and pursue business development opportunities with new clients, leveraging market research, industry networks, and strategic partnerships.
• Develop and deliver compelling proposals and presentations to prospective clients, highlighting the company's services and value proposition.
• Assist with negotiations and contract discussions, ensuring mutually beneficial outcomes and maximizing business opportunities.
• Monitor market trends, competitor activities, and industry developments, providing insights and recommendations for enhancing client management and business development strategies.
• Collaborate with internal teams to develop marketing campaigns, promotional materials, and sales collateral to support business development efforts.

Requirements :

• 7+ years of experience in client management and business development in a financial institution.
• Significant knowledge and experience in managing operations processes.
• Proven track record in successfully managing and growing client relationships, exceeding revenue targets, and driving business development initiatives.
• Exceptional communication and presentation skills, with the ability to articulate complex concepts in a clear and persuasive manner.
• Strong business acumen, strategic thinking, and problem-solving skills.
• Demonstrated leadership abilities, with the capacity to mentor and motivate team members.
• A results-oriented mindset, with the ability to work autonomously and take ownership of projects.
• Proficient in using CRM systems, MS Office Suite, and other relevant software applications.
• Experience in Data Analytics and Power BI.
• Excellent interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.
• Bachelor's degree in Business or a related field. MBA or advanced certifications are a plus.
• Willingness to travel as required for client meetings and industry events.

Benefits Information : Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.

Our Connected Workplace is grounded in the concept of FACS : Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.

FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.

We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.

Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

US applicants : Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and / or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].

Do you have the skills to fill this role Read the complete details below, and make your application today.

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Remote working / work at home options are available for this role.