Vice President, Major Case Unit

Job Summary

Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division on the Major Case Unit Team as a Vice President.

In this role, the responsibilities include for leading the development, implementation and execution of claims strategies to deliver optimal loss cost management and customer satisfaction in support of overall business objectives.

Lead and direct Complex claims department leadership and personnel in achieving high standards of productivity, efficiency and alignment of organizational goals.

Ensure compliance with all local, federal and state regulations related to claims while minimizing risk / exposure to the Arch organization.

Responsibilities

Provide vision and leadership to the Claims organization & complex claims in accordance with the company’s strategic direction

Cultivate a departmental culture that excels in communication and collaboration

Drives the development, implementation and continuous planning, organizing and leading of all claim programs, metrics, processes, results and initiatives

Leads, directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction

Collaborates with Underwriting, Risk Management, Actuarial, and other stakeholders to ensure knowledge sharing on market trends, legal changes and loss developments

Leverage resources, technology, and processes to drive innovation within the department

Identifies and implements claim best practices for proper and consistent claim performance, compliance and achievement of business goals

Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis

Responsible for cost containment strategies including allocated and unallocated expenses within the Claims operation

Assist with development of Claims annual operational goals, objectives and budgets

Supervise third party administrators and / or independent adjusters

Ensure sound litigations management practices, including detailed review of legal bills using online tools

Communicate effectively with brokers and reinsurers on relevant claim developments

Perform other duties and / or projects as assigned

Qualifications

Demonstrated people management and development skills in a service / account management role

Detailed technical knowledge of general liability claims handling with the ability to advise Casualty Claims Examiners on the handling of complex injury and coverage cases

Hands-on experience and strong aptitude with PowerBI, Microsoft Excel, PowerPoint, and Word

Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal / external peers and other professionals across organizational lines

Strong problem-solving, critical thinking, analytical, organizational, and time management skills

Ability to analyze, organize, and present information in a clear and succinct manner

Ability to take part in active strategic discussions

Ability to work independently and in a team environment

Education and Experience

Bachelor’s degree; Juris Doctorate degree preferred

Ten plus (10+) years working experience in the insurance industry managing a team supporting commercial accounts for high exposure Casualty claims, litigation, and coverage

Willing and able to travel 10-15%

This position is a hybrid role with 2 days in office

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For individuals assigned or hired to work in California, Colorado, Jersey City, NJ; New York State; and / or Washington State, the base salary range is listed below.

This range is as of the time of posting. Position is incentive eligible.

$166,900 - $225,300 / year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.

The above range may be modified in the future