SMO Analyst

Company

Federal Reserve Bank of BostonFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, FedNowSM, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), and Check Services.

We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation.

To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

The Federal Reserve has developed a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow Service.

This service enables financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds.

This position is a unique opportunity to be part of this mission-critical Federal Reserve initiative that is transforming the payments landscape in the United States.

Candidates that live near one of our Reserve Bank locations will be provided some work from home flexibility. Rules for hybrid work arrangements differs from Bank to Bank and should be discussed during the interview process.

What will be expected of you :

• Develop subject matter expertise on the FedNow Service and potentially other products
• Coordinate with subject matter experts across teams to develop knowledge and understanding of changes, new functionality and assess impact to customers and internal operational teams
• Maintain and update external documentation and support the publication and presentation to external stakeholders
• Support training and education of internal stakeholders on the changes and new functionality
• Demonstrate flexibility and adaptability to support a growing and evolving organization through multiple roles and assignments
• Use subject matter expertise to create and modify new or existing business processes
• Gather and organize information, conduct thorough and accurate work, support findings and conclusions, make recommendations, and follow-up, as appropriate

Expertise you will bring

• Bachelor’s degree with 3+ years relevant work experience
• Writing and editing skills with an ability to synthesize complex topics and information in a clear and concise manner
• Strong analytical skills and problem-solving skills with demonstrated ability to quickly gather, analyze, synthesize and organize information
• Strong collaboration, influencing skills, and verbal and written communication skills
• Ability to manage competing priorities and work under tight deadlines while providing high quality results
• Ability to work in an office environment and / or remotely as applicable

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Job Category

Work Shift

First (United States of America)