POSITION SCOPE AND ORGANIZATIONAL IMPACT
Moss' IT Field Support Specialists are responsible for supporting a wide variety of customer and network issues.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Provide the highest level of customer service
- Use advanced troubleshooting skills to determine the root cause of issues
- Use excellent communication skills to describe issues and set expectations with customers
- Demonstrate attention to detail and follow through on projects and requests
- Support, train, and augment other team members and their skills
- Work with the helpdesk ticketing system and review open tickets daily
- Respond timely to email, phone, and other requests from customers and team members
- Laptop and Desktop support support a wide range of hardware and software
- Mobile device support for Apple and Android devices
- Setup, deploy, and manage windows computers and software
- Microsoft Office 365 support
- SharePoint and OneDrive file sharing and sync support
- Troubleshoot basic network problems
- Basic networking fundamental knowledge such as : DHCP, DNS, VPN, VLAN, IP addresses and subnetting
- Basic configuration of routers, switches, access points
- Experience with mobile broadband internet solutions
- Proactive troubleshooting with regards to networking monitoring
- Knowledgeable in SDWAN, Radius authentication, Dynamic VPN setup
- Perform other related duties as assigned
EDUCATION AND WORK EXPERIENCE
Bachelor's degree (B.A.) from a four-year college or university; or one-to-two years related experience and / or training;
or equivalent combination of education and experience
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