State National Director of Client Services - West

What part will you play?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.

We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Director of Account Services will be responsible for leading, planning, and directing the function of Account Management.

In addition, this position will be responsible for overseeing the service of accounts within described service level and metrics, and promote relationship development with client accounts through Account Managers achieving company’s targeted profitability level.

Essential Functions :

• Directly oversee Client Services-Account Management by establishing territories, objectives, policy and procedures to ensure company goals are achieved.
• Assist with the development and execution of a strategic plan to ensure service standards are achieved and continuously enhanced and amended as needed for clients.
• Promote relationship development with clients and maintain an indirect relationship with accounts to ensure account satisfaction
• Oversee resource planning, including budget, reporting and communications to ensure profitability.
• Participate in client interactions to ensure cross training, customer satisfaction and management involvement regularly
• Provide leadership to staff by coaching, mentoring and developing skills
• Provide precise and accurate reporting to upper management

Additional Responsibilities :

• Assist with the development and implementation of process improvements that support the accuracy and timeliness needs of clients as well as the strategic and financial objectives of the company
• Participate in the development of long term strategic company plans related to customer service.

Knowledge / Skills / Abilities :

• Knowledge of the insurance industry required, prefer Collateral Protection Insurance
• Strong systems and processes conceptualization
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
• Knowledge of Microsoft Office products
• Sound administrative skills, well-developed management skills principles and people. Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth
• Excellent leadership skills, including visioning, developing, coaching and mentoring and monitoring skills
• Excellent verbal and written communication skills
• Excellent customer service orientation
• Excellent problem solving abilities
• Ability to negotiate effectively required
• Ability to analyze and interpret financial operations information

Experience / Education

• Bachelor's degree required and MBA or equivalent preferred
• 7 to 10 years relevant experience

Who we are :

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people We win together We strive for better

We enjoy the everyday We think further

What’s in it for you :

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose Apply Now’to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution : Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information.

Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information.

Therefore, for your safety, please note that :

All legitimate job postings with Markel will be posted on.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic.

• This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation;
• gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available;
• medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities;
• military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight;
• matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law;
• status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker;
• membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours;

declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.