Utility Billing Office Administrator

Added to system :

8 / 14 / 24, 2 : 26 PM

Region : Colorado

Colorado

Location : Aspen

Aspen

Job Title : Utility Billing Office Administrator

Department : Utilities

Classification : Non-Exempt

Up to $3,000 Sign On Bonus May Be Available*

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received.

The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.

Enjoy Industry Leading Benefits :

Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.

Free and discounted transportation options to get around Aspen and the Valley.

Professional development and learning opportunities, including a tuition reimbursement program.

Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.

Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.

Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option.

Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

Job Title : Utility Billing Office Administrator

Department : Utilities

Classification : Non-Exempt

Position Summary : Performs general utility billing related responsibilities for water and electric accounts, including creation of monthly bill runs and daily final bill runs.

Performs collections on all water and electric accounts as well as customer service consistent with the organization's values and mission statement.

Supervision Exercised and Received : Position works under the general supervision of the Utility Billing Supervisor.

Hiring Range : $24.47 / hour - $27.61 / hour

Salary Range : $24.47 / hour - $37.01 / hour

Essential Job Functions :

Monthly and Final Bill Run Processing

Creates monthly bill run using applicable software, hardware, and technology. Runs and reviews bill audit reports and re-read sheets.

Creates service orders based on results of route reports.

• Creates and mails Final Bills for all customers ending utility service. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.
• Assists with creating various excel based reports out of billing software as needed.

Collections

Once a month runs delinquencies and creates a mail merge to send out delinquent letters to all past due customers including landlords.

Weekly review of past due final bills and mail additional collection letters. Prepare year end file of delinquent customers to turn over to Tax Assessor.

Creates liens and files / releases as needed.

Generates declined payment list out of payment software and follows up with customers as needed to ensure auto-payment features are working.

Database Maintenance and Reports

• Reviews customer account database for ongoing accuracy.
• Performs account research and analyses for other departments and customers as needed.
• Completes annual year-end processes that include updating utility rates in billing software.

Customer Service

Receives and responds to customer inquiries and needs concerning water and electric billing functions. Creates service orders for water and electric staff.

Assist customers at Utility window and answers incoming phone calls.

• Assists with new tenant, new owner, change of address and title company requests received by phone, email, or in-person
• Assists utility customers with online account registration and payment. Assists customers with reconciling accounts, managing customer personal information, and verifying customer banking information for accuracy.

Cross Training

• Processes Water and Electric No Use letters, service orders, work orders, and account updates.
• Assists in review of utility rates, customer information, and database information for accuracy.
• Supports office in ongoing department projects that relate to billing systems, customer service, and utility rates.

City Organizational Values

Supports and models the City of Aspen organizational values : Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization.

This position is responsible for upholding and applying these values while performing daily work functions.

Other duties as assigned.

Core Competencies : Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities :

• Service : Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership : Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship : Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation : Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities, and challenges.
• Communication : Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal : Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology : Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.

Minimum Requirements :

Education : High School Diploma or equivalent. Course work in accounting, bookkeeping, or related field.

Experience : Two years of experience in Business, Collections, or Finance including customer service work.

Technical Knowledge : Must be proficient with Microsoft Word, Excel, and Outlook (Email). Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.

Licenses & Certifications : Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.

NOTE : Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.

NOTE : This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours :

• Regular full time, hours may vary with workload.
• Evenings / Weekends may occasionally be required depending on department needs and special projects.

Work Environment :

• Indoors : Office environment.
• Outdoors / Off-Site : Meetings, trainings, and conferences at a variety of city facilities and areas.

Physical Demands :

Bending : Bending or position oneself to move an object from one level to another.

Gripping / Grasping : Ability to apply pressure with fingers and palm.

Handling : Seizing, holding, grasping, through use of hands, fingers, or other means.

Hearing : Perceiving and comprehending the nature and direction of sounds.

Reaching : Extending the hands and arms or other device in any direction.

Repetitive motions : Making frequent or continuous movements.

Sitting : Remaining in a stationary position.

Standing : Ability to sustain position for a period of time.

Stooping : Bending body downward and forward by bending spine at the waist.

Talking : Communicating ideas or exchanging information.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Duties and responsibilities may change at any time with or without notice.

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