Job Description
Job Description
Digi Security Systems is a leading low voltage security integrator specializing in providing cutting-edge security solutions, including video surveillance, access control, intrusion detection, and more.
With multiple branches, we are dedicated to delivering exceptional customer experiences and industry-leading security technology to clients across various sectors.
Position Overview :
We are seeking a dynamic and results-driven Director of Service to join our team. This key leadership position will oversee the service department, including profit and loss (P / L) management, sales of recurring service agreements, and the development and implementation of our maintenance service programs.
The Director of Service will play a critical role in ensuring the highest level of service delivery and customer satisfaction across all branches.
Key Responsibilities :
- Service Department Leadership : Lead and manage the service department's operations, ensuring optimal performance, efficiency, and financial health, including responsibility for the P / L.
- Sales of Service Contracts : Drive the growth of recurring service and maintenance agreement sales. Collaborate with sales teams to develop strategies for increasing service contract sales and renewals.
- Maintenance Program Development : Develop, plan, and refine our maintenance service programs to meet evolving customer needs and industry standards.
- Team Management : Oversee both remote support and onsite service technicians, ensuring they provide top-of-the-industry service levels to customers.
- Service Delivery Excellence : Ensure timely and high-quality service delivery across all branches, maintaining the highest level of partner and customer satisfaction.
- System Optimization : Working with the IT team, ensure our ticketing systems and processes are optimized for industry leading employee and client experiences.
- Partner Relations : Foster strong relationships with clients and partners to ensure satisfaction and continued service opportunities.
- Cross-Department Collaboration : Work closely with other departments, including sales and operations, to ensure seamless integration of service programs and initiatives.
Qualifications :
Experience : 7+ years of experience in service management, preferably but not necessarily in the security systems or low voltage industry.
Previous P / L management experience is required.
- Leadership : Proven track record of leading and developing high-performing service teams in a multi-branch environment.
- Sales Focus : Experience in selling or managing recurring service contracts, with a strong understanding of service-based revenue models.
- Technical Knowledge : Preference will be given to candidates with a strong understanding of low voltage systems, security technologies, and industry best practices.
- Communication : Excellent verbal and written communication skills, with the ability to interact with technical teams, clients, and executive leadership.
- Problem Solving : Demonstrated ability to solve complex service delivery challenges while maintaining a customer-centric approach.
- Education : Bachelor's degree in business, engineering, or a related field is preferred, or equivalent work experience.
Director of Service
This key leadership position will oversee the service department, including profit and loss (P/L) management, sales of recurring service agreements, and the development and implementation of our maintenance service programs. The Director of Service will play a critical role in ensuring the highest l...
Director of Engineering and Materials Testing Services
Director of Engineering & Materials Testing Services. Highly organized and able to optimize resources to ensure the delivery of quality services to customers. The successful candidate will be a highly motivated individual looking for career growth and professional development. Professional Engin...
Director of Mechanical
Interacts with a wide range of internal and external contacts including employees, customers, sub-contractors, vendors and suppliers of goods and services, government representatives, and agencies. Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expecte...
Director of Facility Services- at HES Facility Services
Director of Facility Services- at HES Facility Services. The Director of Facilities will report to the HES Regional Director of Operations. Service lines included will be Operations, Maintenance & Repair, Janitorial Operations, and Landscape & Grounds, as well as oversight of other subcontra...
Director of Transformations - Oncology Service Line
Designs systems and processes for managing all aspects of operational implementation projects including, but not limited to: clinic integrations, relocation of services, facility re-licensure, new partnerships, acquired practices, new processes and/or systems utilized in the operations setting. Over...
Director of Banking & Treasury Services
The Director of Banking & Treasury Services is responsible for a division of six staff and for providing direction and leadership in administering the assigned programs and activities of the Banking & Treasury Services division within the Office of the State Treasurer. This position reports to the D...
Administrative Director of Emergency Services
The role of the Administrative Director of the Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Services Department, Free Standing Emergen...
Director of Customer Service
A bachelor's degree and five years of professional call/contact center management, customer service, or related professional experience, including two years of experience in a supervisory or managerial capacity or an equivalent combination of education and experience, substituting one year of qualif...
Director of Rehab (DOR) In House
Is responsible for all aspects of therapy operations at the facility in accordance with established policies, procedures, and practices of the company under the direction of the Regional Director of Operations. Responsibilities of the Director of Rehabilitation:. Director of Rehabilitation (PT, PTA,...
Director of Quality Management - Veterans Evaluation Services
Monitor the entire quality system to ensure that acceptable levels of performance are maintained by o Ensuring that metrics are established to measure quality and assure that the processes they measure are within established quality standards o Leading quality system continuous improvement...