Job Description
Job Description
Service Call Center Agent Service Department
Our Dealership is seeking a full time business development agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills.
The candidate must also be a self-starter, a quick learner, and a multi-tasker.
Call center or previous dealership experience preferred
Shift Hours : Monday through Friday from 9-6pm (rotating Saturdays and off days)
Pay types : Up to $15 hourly plus commission
Key Responsibilities
- Answer all inbound service phone calls and internet appointment requests
- Quickly identify the customer needs
- Schedule main shop service appointments, recalls, and maintenance appointments
- Offer services such as valet service and shuttle service to eligible customers to minimize shop loading restraints
- Assist service writers with status updates, including current status, part availability, etc
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
- Previous inbound / outbound customer service, call center, or service experience a plus
- Bilingual Preferred (Spanish)
- Must be energetic, enthusiastic and team oriented
- Strong customer service skills : problem solving and communication (written and verbal)
- Strong record of positive customer satisfaction
- Must be 18 years or older and be authorized to work in the U.S
- Must be able to pass pre-employment screening to include drug screen and criminal background check
WE OFFER
- 5 day work week schedule
- Medical Dental Vision Insurance
- 401K Plan
About our Dealership
The biggest difference our customers and guests experience at Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees.
Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages.
The result has been continuous recognition from the automotive industry in every aspect of the business. Fred Haas Companies is continuously recognized by several industry awards as a leader among its peers.
Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career
Service Call Center Agent - Jeff Haas Mazda
Service Call Center Agent – Service Department. Previous inbound/outbound customer service, call center, or service experience a plus. Offer services such as valet service and shuttle service to eligible customers to minimize shop loading restraints. Our Dealership is seeking a full time busin...
Call Center Agent
The Call Center Representative is responsible for providing excellent customer service to our customers by answering their questions, resolving their issues, and helping them achieve their goals. The ideal candidate will have a strong understanding of customer service principles and practices, excel...
Call Center Agent - 1178591
Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Proven ability to meet and exceed call center metrics and objectives. Are you looking to join a team of passionate professionals who deliver high-quality ser...
Internet Sales Call Center Agent (BDC)
Internet Sales Call Center Agent (BDC). Business Development Center Consultants have been arranged as a convenience for prospective customers who are researching vehicles, pricing and availability in the digital marketplace. Business Development Center Consultants assist in streamlining the entire r...
Service Advisor – Jeff Haas Mazda
Service Advisor – Jeff Haas Mazda. Our Service Advisors are the face of our service department. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick u...
Internet Sales Call Center Agent (BDC)
Internet Sales Call Center Agent (BDC). Business Development Center Consultants have been arranged as a convenience for prospective customers who are researching vehicles, pricing and availability in the digital marketplace. Business Development Center Consultants assist in streamlining the entire r...
Virtual Call Center Agent - Texas
We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!. Ability to handle difficult calls in a professi...
Customer Service (Debit Card) - Temporary Day Shifts
Qualifications Previous 3-6 months customer service or customer support experience preferred Previous 3-6 months call center or office background experience a plus Basic computer skills Quick learner and able to work independently Type 20-25 words per minute accurately Strong phone an...
Bilingual Licensed Telesales ACA Call Center Agents (Spanish/Vietnamese)
Answer inbound sales calls from customers interested in learning about our products and services. Meeting key performance indicators (sales calls, sales process, call quality, and product selection). You will be responsible for promoting our products and services to new potential customers while bei...
BDC Representative - Jeff Haas Mazda
BDC Representative - Jeff Haas Mazda. The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. Receiving inbound sales phone calls and leads. Placing outbound ...