Strategic Account Manager

About the Company

ArcSite is the leading mobile sketching and drawing-based takeoff and estimating solution, trusted by designers, field sales teams, technicians, and inspectors. Our intuitive platform empowers users to create professional drawings on any device—without the steep learning curve of traditional CAD software—helping businesses save time, generate quotes faster, and close deals more efficiently.

We’re a remote-first team with a strong sense of community, driven by growth, collaboration, and our core values : start with the customer, constantly improve, take risks, operate with transparency, and own it. At ArcSite, every team member has the opportunity to grow their career while making an impact, shaping the future of design, and living these values in everything we do.

About the Role

We are looking for an Account Manager to join ArcSite in a new, strategic role reporting to our VP of Revenue. This position will own and grow relationships with our most important customers, driving retention, expansion, and long-term success. You’ll serve as a trusted partner to senior stakeholders, aligning ArcSite’s solutions with their business goals while collaborating cross-functionally to deliver measurable value and outcomes. This is a high-impact role with visibility across the organization and the opportunity to directly shape customer growth and satisfaction.

Key Responsibilities :

• Account Ownership & Growth – Serve as the primary contact for strategic accounts, driving retention, expansion, and long-term success.
• Relationship Management – Build trusted partnerships with senior stakeholders and ownership groups, aligning ArcSite solutions to business goals.
• Revenue Expansion & Renewals – Identify upsell and cross-sell opportunities, manage proactive renewals, and negotiate agreements that expand customer commitment.
• Strategic Planning & Reviews – Develop account plans, monitor health and ROI, and lead regular business reviews showcasing measurable results.
• Issue Resolution & Advocacy – Anticipate challenges, resolve issues quickly, and champion customer needs across ArcSite.
• Cross-Functional Collaboration – Work closely with Product, Marketing, Sales, and Customer Success to share insights, influence strategy, and drive go-to-market initiatives.
• Operational Excellence – Maintain accurate CRM data, forecasts, and reporting on account performance, renewals, and growth pipeline.

Core Competencies :

Requirements

Benefits

ArcSite is an equal opportunity employer and fosters an inclusive environment. We do not discriminate based on gender, race, ethnicity, orientation, creed, or other traits. We welcome people from diverse backgrounds and perspectives to apply to our positions.