Desktop IT Specialist __Spanish Bilingual Support
Position- Desktop IT Specialist Spanish Bilingual Support
Duration-Contract
Location- Fort Worth, TX
Support and troubleshoot Windows 10 Operating System related issues
Diagnose and resolve system and network related issues on desktops, peripherals and related equipment.
Support and troubleshoot Microsoft Office (especially Outlook)
Handle and resolve all problems escalated from customer helpdesk in a timely manner.
Work with backend global teams to remediate and escalate issues as needed.
Make recommendations for desktop performance improvements (and lead their execution)
Be responsible for application upgrades and escalated trouble tickets.
Provide desktop computing customer service and support.
Configure and manage software Package Distribution via SCCM.
Create and maintain related documentation and knowledge base.
Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.
Be responsible for monitoring, managing, troubleshooting and maintaining client service quality for remote users via VPN
Spanish Bilingual Support is a mandatory requirement
Windows 10
8-10 Years' experience
Regards,
Pallavi Verma
Sr. Technical Recruiter Syntricate Technologies Inc.
Direct : (phone number removed)
Email : Web :
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