(MX) CUSTOMER CARE ANALYST

Wallenius Wilhelmsen
WI, United States
Full-time

Overview :

Support, Monitoring and Follow-up of operational activities through Internal WWS and External Client Systems.

Job Description :

  • Administrating all reports from the last day (Start report, Inventory, Available load, check status of units).
  • Close communication with customer when requires information from campaigns. Close communication with operations team.
  • Coordinates delivery around 500 units per day with the client by carhaul. Attends meeting, reviews daily requirements.
  • Supports all daily requirement in the department. (Special report, documentation, coordinate staff (Carhaul and rail loading).

Job Requirements :

  • 3 years experience in operations.
  • SOP, EHS, Kaizen, 5S, WOW.
  • Microsoft Office computer skills, and database navigational skills.
  • English language proficiency at beginner level.
  • Experience to operations process and warehouse management.
  • Experience with Wits(Inventory, holds, units status, load delivery, EDI 404.

Work style :

  • Customer centred.
  • Focus on results.
  • Frustration tolerance
  • Problem solving.
  • Work Organization.

Pay Type : Salary

Salary

2 hours ago
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