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Bilingual Customer Support Engineer

VirtualVocations
Chattanooga, Tennessee, United States
Full-time

A company is looking for a Bilingual Customer Support Engineer.Key ResponsibilitiesManage multiple customer support tickets, prioritizing based on urgencyTriage, troubleshoot, and reproduce customer issues to resolve product issuesProvide best-in-class customer service through various communication channelsRequired Qualifications and EducationBilingual in English and SpanishExperience with Cisco, Palo Alto, Juniper, Checkpoint, and Fortinet productsTechnical certifications such as Cisco, Microsoft, Linux, or Cyber Security relatedKnowledge of Network Security, Firewall, and LinuxExperience with incident management systems like Zendesk or Jira

8 days ago
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