Graduate Development Program, Associate Analyst, IT & Digital- Service Operations

At National Grid, we're Superpowered

The world of energy is changing faster than ever. At National Grid, we keep people connected and society moving. But it's so much more than that.

We're dreamers, big-thinkers, innovators, and builders. We're shaping the current, to change the future. We know that a clean, fair, and affordable energy future is in our hands.

So, we explore with energy, with innovation and technology powering our progress, and helping us to find a better way to deliver energy to all National Grid supplies us with the environment to make it happen - inspiring us, giving us time to recharge and providing a safety net on tougher days.

But it's our people that provide our true superpower. They drive and sustain our growth, their unique differences only making us stronger.

So join us, and power the future of energy. Find what makes you Superpowered.

Find your superpower with the Graduate Development Program

National Grid's Graduate Development Program (GDP) is a year-long development program for recent college graduates who aspire to take on future leadership roles in a dynamic, ever-changing industry.

Graduates will shape the future of National Grid. Bringing fresh thinking, new perspectives, and exploring with energy, we'll give you real responsibility and an opportunity to move with purpose from day one - putting the power to supercharge your career in your hands.

Graduates start their careers at National Grid with an in-depth 3-week in-person Orientation which gives you exposure to all parts of the company, allows you to network with your Graduate cohort, GDP alumni, and senior leaders, and provides you with the opportunity to travel throughout our service territory in the northeast US.

Following Orientation, you'll begin working in full-time position outlined below and take part in ongoing development activities including quarterly development sessions, active mentorship, and a Hackathon Project.

Information Technology and Digital Graduate Rotations

Graduates in our IT & Digital team will take part in an 18-month exploration. Your first 6-months will be in the role outlined below and you will return to this role following two broadening 6-month placements designed to provide you a breadth of experience within your functional area and accelerate your progression at National Grid.

These placements will provide you with the opportunity to solve complex problems and focus on growth that will transform the energy sector as we know it.

About the Position

As an Associate Analyst, you will help with the delivery of service management through strategic partnership with suppliers to produce value for internal customers and other stakeholders while enforcing and governing the provisions of the application support and management of services contract.

This includes transparency to status, escalating risk, and issues appropriately, and advocating the overall performance of the solution.

What You'll Do

• Support the service operations for a defined portfolio of products, applications, and enterprise platforms.
• Work with project delivery and service transition teams,participate in defining all service operations documentation, including the enduring support model for new services being rolled out into production, application and support (run the business) costs for products, Applications and platforms and ensuring Design-To-Operate principles are optimized to mitigate any long-term risks.
• Support the operational relationship with, and performance of, suppliers, vendors, application or platform support partners, and other service providers to ensure contractual agreements are met.
• Assist with proactive identification of problems and corresponding corrective and preventive actions, to prevent disruption to the business.

What You'll Need

• Bachelor's or Master's degree in Computer Science, Information Technology, or Communications from an accredited institution is preferred
• Graduated between May 2024 and June 2025
• Ability to begin the National Grid Graduate Program on June 2, 2025 or July 7, 2025
• Valid driver's license required with a safe driving history that meets National Grid's Safe Driver policy
• Applicants for the Graduate Development Program must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (such as sponsorship for an H-1B, TN, O, L, STEM OPT, or other employment-based work authorization)

It would be awesome if you had

• Previous experience with ITIL, Security, ServiceNow, Salesforce.com
• Previous experience with JIRA or Confluence
• Previous experience with technical writing or Project Portfolio Management (PPM)

More Information

Salary Ranges

Waltham, Massachusetts $66,000 - $78,000 a year

Buffalo, Albany, and Syracuse, New York$59,000 - $69,000 a year

Brooklyn, Hicksville, Melville, New York$71,000 - $83,000 a year

Please note US Colleagues must reside within our existing footprint, which includes Massachusetts, New York, New Jersey, Pennsylvania, Connecticut, New Hampshire, Maine, Rhode Island and Vermont.

As a National Grid employee, you should also reside within a reasonable, commutable distance to your assigned primary office.

Applications close on Sunday, October 13th

National Grid utilizes an assessment that evaluates the job qualifications / characteristics using AI or statistically based scoring.

For more information, please view NYC Local Law 144 .

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA).

As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise.

We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.

National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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