Business Title Learning & Development Program Manager Additional Job Details Duties & Responsibilities Harvard University Information Technology is seeking a dynamic and experienced Learning and Development Program Manager for a one-year term role.
The successful candidate will be responsible for developing and implementing a comprehensive training strategy, framework, and curriculum to enhance the skills of our IT Client Services staff, a team of frontline, customer-facing, and technology solutions professionals.
The manager will collaborate with cross-functional teams within the Client Services area and leverage industry best practices to develop and deliver training programs that enhance staff capabilities, drive operational efficiency, and support the evolving IT needs of the university community.
By empowering employees to understand and leverage these programs, the Learning and Development Program Manager will ensure they have the tools and knowledge needed to support our users effectively and foster their own professional growth.
Principal Duties and Responsibilities :
- Develop a strategic training plan that addresses the current and future needs of the IT Client Services staff.
- Engage with key stakeholders across the organization to gather input, identify training needs, and ensure alignment with departmental and organizational objectives.
- Develop the training program to support a diverse group of IT professionals, catering to various learning styles and backgrounds.
Program should include both soft skills (, communication, teamwork, problem-solving) and technical skills (, system administration, troubleshooting, software use).
Work closely with subject matter experts including Human Resources, Communications, and the Center for Workplace Development to develop and validate training content.
Ensure the curriculum is aligned with industry best practices and organizational goals.
- Design training materials and delivery mechanisms, including online courses, workshops, hands-on labs, and self-paced learning modules.
- Develop and execute a communication plan that includes a catalog of courses to ensure all stakeholders are informed about learning opportunities.
- Develop dashboards and reports to support a variety of training stakeholders including individual staff, managers, and leadership.
- Oversee the rollout and implementation of the training programs.
- Partner with and leverage HUIT's central L&D team to execute on Client Services training initiatives, including delivery of courses and trainings.
- Establish metrics and feedback mechanisms to assess the impact of training initiatives, including progress against goals and key outcomes.
Analyze evaluation metrics to measure program success.
- Other duties as needed or required.
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