Coordinator, Client Experience

Overview

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning.

Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.

Our core values include Passion, Authenticity, and the Desire to Make a Difference.

Both a cover letter and corresponding resume detailing how you meet the minimum and preferred qualifications for this position are required.

You can upload these documents when you create an applicant profile.

• Hours of Work : Monday Friday 8 : 00am to 5 : 00pm.
• Screening will begin ASAP and continue until the position(s) is filled.
• Start date to be determined, but as soon as practicable after the hiring / interview process.

Salary and Benefits : This is a full-time, benefited Professional 2 level position. Starting wage range : $23.65 - $26.74 / hourly, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 17 Paid Holiday / Closure Days
• Three Paid Personal Days
• Healthcare / Dental / Vision / Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid / 4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

JOB SUMMARY :

The Client Support Specialist position for the Southeast Wyoming Innovation Center is responsible for supporting participants from application to exit.

This role will utilize a case management style approach to identifying the needs and subsequent supports and programming for all participants engaging with the center.

The Client Support Specialist will collaborate with internal and external stakeholders to optimize the services provided for each participant.

Additionally, this role will provide the center with administrative support, marketing support, and data entry as needed.

For information about Cheyenne, visit

Essential Functions

ESSENTIAL FUNCTIONS : this position non-exempt and is eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative, other duties may be assigned).

• Manage innovation center clients’ experience by responding to intake requests both in person and online, creating an individualized plan for each client in conjunction with stakeholders and innovation center staff, and tracking client feedback and outcomes.
• Provide administrative support by completing office tasks, attending meetings, and maintaining office budgets and purchasing.
• Contribute to the marketing and promotional efforts of the innovation center by creating and / or editing social media posts, contributing to the creation and distribution of a newsletter and / or other correspondence, and providing accurate information for media covered events.

KNOWLEDGE, SKILLS & ABILITIES :

Knowledge

• Case Management- Knowledge of case management strategies in relation to providing client support.
• Computing- Knowledge of common computing skills including email, productivity tools, and cloud storage.
• Office Procedures- Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.

Skills

• Interpersonal Skills Ability to interact effectively with others, build relationships, and manage interpersonal dynamics.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Records Management Proficient in organizing, updating, and maintaining accurate records in both physical and digital formats.

Skilled in using records management software and tools to ensure easy access and security of information.

• Social Perceptiveness Being aware of others’ reactions and understanding why they react as they do.
• Teamwork and Collaboration Ability to work effectively as part of a team, contributing to group goals and fostering a collaborative environment.
• Time Management - Managing one's own time and the time of others.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Data Entry Entering information or updating records in a database or computer system with minimal errors.
• Communication Strong verbal and written communication skills, including the capacity to convey complex information clearly.
• Document Editing Editing documents for correct spelling and grammar.
• Computer Software proficient in computer-based training software, Microsoft Office Suite, Microsoft Outlook, and other relevant software applications to effectively complete job tasks.
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Abilities

Communication The ability to effectively express your thoughts, ideas, and messages to diverse people in oral and written form.

Public speaking skills and ability to write / edit emails, letters, and technical reports.

• Emotional Intelligence Ability to manage both your own emotions and understand the emotions of people around you.
• Professionalism Capable of representing the organization in a professional manner, adapting to various situations with maturity, and maintaining confidentiality and discretion at all times.
• Records Maintenance Accurately prepare and maintain records, files, and reports, including records of materials, supplies, time, and work performed.

PHYSICAL / MENTAL DEMANDS :

• While performing the essential functions of this position a variable work schedule may be required
• There may be occurrences of interacting with employees and / or students, past employees and / or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
• There may be multiple / daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and / or mouse usage as well as viewing a computer monitor
• An employee must frequently lift and / or move up to 20 pounds
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
• The noise level in the work environment is usually moderate; however, there may be instances of somewhat loud environments.

NOTE : This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.

All employees of the College are expected to perform other tasks as assigned by their respective supervisor / manager regardless of job title or routine job duties.

Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS

Minimum Qualifications :

• Three years of experience in a clinical, educational, or client-based center.
• Three years of experience in a customer or client support role.
• One to two years of experience in office administration and management.

Preferred Qualifications :

Background in business, entrepreneurial environments, or workforce development.

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an equal opportunity and affirmative action educational institution and does not discriminate on the basis of race, color, national origin, sex, age, religion, genetic information, political affiliation, disability, veteran status or sexual orientation in admission or access to, or treatment or employment in, its educational programs or activities.