Our company, TLC Plumbing, Heating, Cooling, has been in operation since 2011 but its roots go back many decades. We are currently seeking a CSR for our commercial division.
TLC is a family owned and operated business which means we have a vested interest in our employees and our work culture.
Our ideal candidate is a caring, self-motivated individual who is focused on helping our callers / customers get help in emergency situations and beyond.
Responsibilities :
As a Customer Service Representative at TLC, your primary responsibility will be to ensure our customers receive the care and attention they deserve.
You will play a crucial role in booking service calls and providing exceptional support to our clients. Your day-to-day tasks will include :
- Booking the call : Our customers are calling us for a reason and we want them to know they called the right company. Every call is a new opportunity to make a connection.
- Customer Engagement : Interact with customers over the phone with a friendly and helpful attitude. Listen to their needs and provide appropriate solutions and escalate issues when needed.
- Team Collaboration : Work closely with our service technicians and support staff to ensure a seamless customer experience.
- Have fun! The representative we seek enjoys working with people, developing their expertise, resolving issues and being part of a growing team.
Requirements
Experience in commercial trades is highly valued.
At least 2 years of experience as a CSR is a requirement.
Proficiency on the computer, along with excellent organizational and multitasking skills, is a must.
Being good with people and having a strong team player mindset are essential attributes.
Benefits
$19-24 / Hour based on experience and trades knowledge. Generous PTO and paid holidays. Excellent health care vision and dental benefits. 401K set up and matching.
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