Innova Solutions is immediately hiring a Customer Service Representative.
Position type : Full-time- Contract
Duration : 06+ Months (Hybrid)
Location : Wayne, PA 19087
As a Customer Service Representative, you will :
Job Description :
- Customer Service Representative’s main function is to provide excellent customer service by ensuring that customers’ inquiries via the phone are answered appropriately and timely.
- Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.
The ideal candidate will have :
- Provides customer service via the telephone.
- Proactively contact customers via phone or email to soliciting and enrolling customers into direct debit and email invoicing
- Build and maintain relationships with vendors and / or lessees
- Direct debit ACH Account Maintenance Processes maintenance journal requests.
- Answers incoming customer calls Processes address changes.
- Processes requests for lease documentation and fee waiver requests.
- Performs account audits and reconciliation.
- Processes insurance cancellation requests and payments by phone.
- Adjusts grace periods Adds purchase order numbers Adjusts due dates Process outside vendor requests.
- Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate.
Essentials :
- High School Diploma and some college preferred.
- Experience : 0-2 years of customer service experience
- Some experience within a telephone call center.
- Experience within the financial services industry preferred. Technical / Functional skills and knowledge.
- Excellent verbal and written communication skills.
- Understanding and ability to perform basic math functions.
- Knowledge of the leasing industry preferred.
- Basic PC skills and familiarity with Microsoft Office.
Competencies : Relationship Building Communication Teamwork and Cooperation Achievement Orientation Information Seeking Analytical Thinking Flexibility Self Confidence
Thank you!
Talat
Associate Recruitment
PAY RANGE AND BENEFITS :
Pay Range* : $20 / hr - $27 / hr.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
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