Hotel General Manager

Embark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Hotel General Manager! The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence.

In return, we offer our Team Members the following benefits, incentives and more.

Core Benefits :

• Paid Sick Time
• Paid time off and Personal Days
• Paid volunteer hours Earn money for community service!
• Flexible schedules

Team Member Travel Perks :

• Worldwide Marriott and / or Hilton hotel stays starting at forty-nine dollars per night
• Rate based on availability and property brand
• Free night stays at NCG Hospitality hotels

Professional Development :

Dedicated training and development with opportunities for growth - 42% of our supervisory / management roles in 2022 were filled internally through team member promotions!- Educational and professional certification assistance

Health and Wellness :

• Health, Dental and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program

Financial :

• 401(k) retirement plan
• 100% match on the first 3% and 50% match on the next 2% of team member contributions
• Same day pay option
• Health Savings Account
• Bonus programs

How do I make an impact on my team? Our Hotel General Manager is dedicated to building and maintaining a great team in order to provide all guests with a first-rate customer service experience.

• Plan, develop, coordinate, and implement the day-to-day operations of the property
• Oversee property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues
• Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan
• Lead the property management team to ensure that product and service quality standards are maintained
• Inspect guest rooms and public spaces to maintain standards set forth by company and property brand
• Maintain personal contact with guests, clients, and community organizations
• Ensure safety and security of the property, staff and guests and responding to all emergency situations
• Remain current on industry trends and local market activities

What does success look like in this role?

• College degree or at least five years of related work experience in business management, hospitality or related field
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team

Who is NCG Hospitality? NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center.

For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure.

Check out our jobs at and join our growing team!NCG Hospitality is an Equal Opportunity Employer.