We are looking for an experienced and detail-oriented IT Support Analyst to provide technical support and troubleshooting services to our internal teams and clients.
The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the capacity to work independently and as part of a team.
This role involves managing and resolving technical issues, configuring systems, and ensuring IT processes are efficient and secure.
Key Responsibilities :
Provide first and second-level technical support to end-users via phone, email, and remote access.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Install, configure, and maintain computer systems, software, and peripherals.
Manage user accounts, permissions, and passwords in Active Directory and other systems.
Ensure all IT support requests are logged, tracked, and resolved in the help desk system.
Provide guidance and training to users on software applications, tools, and best practices.
Collaborate with the IT team to implement new technologies and system upgrades.
Perform regular system checks and maintenance to ensure optimal performance.
Ensure the security of systems and data, adhering to company policies and procedures.
Assist with IT projects and provide technical support during rollouts.
Qualifications and Skills :
Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience as an IT Support Analyst or in a similar technical support role.
Strong knowledge of Windows / Mac OS, Microsoft Office Suite, and remote desktop applications.
Experience with networking protocols (TCP / IP), VPNs, and troubleshooting network issues.
Familiarity with Active Directory, Microsoft 365, and IT help desk software.
Strong problem-solving skills and attention to detail.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Benefits :
Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Flexible working hours and remote work opportunities.
Professional development and training programs.
Paid time off and holiday leave.
Device Support Analyst (7359C), Berkeley IT - 73256
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission ...
IT Support Analyst
A company is looking for an IT Support Analyst to ensure the seamless operation of its IT infrastructure with a focus on Microsoft environments and remote user support. ...
IT Support Analyst, Associate|6993 IT Support Analyst, Associate|6993
The ability to work well with others and communicate effectively with your team. The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, (Windows) operating systems, network technologies, printers, and Microsoft software applicatio...
IT Support Analyst, Associate|6993 IT Support Analyst, Associate|6993
Are there driving responsibilities no matter how minimal with this role? yes. Hardware Deployment and Configuration (Desktop, Laptop, Mobility, Printers). Years of relevant IT experience. ...
IT Application Support Analyst I
Under general direction and supervision, the Information Technology (IT) Application Support Analyst (ASA) I will provide a wide range of professional work in supporting applications used by and in support of the departments in the County of Shasta. With its natural beauty, affordable housing, excel...
IT Support Analyst (Information Technology Consultant, Foundation)
Under supervision of the College IT Lead, the IT Support Analyst will serve within the College of Health and Human Services as part of the IT Services and Support team. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, trainin...
IT Support Analyst
As a first level of support within the organization, the IT Support Analyst II will play a crucial role in maintaining our IT infrastructure and ensuring smooth operations. If this IT Support Analyst role sounds like a fit for you, apply today or contact Melody Martinez via Robert Half. Robert Half ...
IT Support Services Analyst
SNI Technology's top client located in Riverside, CA is seeking to hire a talented IT Support Services Analyst for an exciting short-term, contract opportunity!. Partner with Network team to install, configure and maintain secure networks, including firewalls, routers, switches, and WIFI Access Poin...
IT Support Analyst, Associate
Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel. Provides first level support to resolve problems with products, applications, and devices. Contributes to the knowledge repository for routine technical support. Requ...
IT Support Services Analyst
SNI Technology's top client located in Riverside, CA is seeking to hire a talented IT Support Services Analyst for an exciting short-term, contract opportunity!. Partner with Network team to install, configure and maintain secure networks, including firewalls, routers, switches, and WIFI Access Poin...