We are looking for an experienced and detail-oriented IT Support Analyst to provide technical support and troubleshooting services to our internal teams and clients.
The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the capacity to work independently and as part of a team.
This role involves managing and resolving technical issues, configuring systems, and ensuring IT processes are efficient and secure.
Key Responsibilities :
Provide first and second-level technical support to end-users via phone, email, and remote access.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Install, configure, and maintain computer systems, software, and peripherals.
Manage user accounts, permissions, and passwords in Active Directory and other systems.
Ensure all IT support requests are logged, tracked, and resolved in the help desk system.
Provide guidance and training to users on software applications, tools, and best practices.
Collaborate with the IT team to implement new technologies and system upgrades.
Perform regular system checks and maintenance to ensure optimal performance.
Ensure the security of systems and data, adhering to company policies and procedures.
Assist with IT projects and provide technical support during rollouts.
Qualifications and Skills :
Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience as an IT Support Analyst or in a similar technical support role.
Strong knowledge of Windows / Mac OS, Microsoft Office Suite, and remote desktop applications.
Experience with networking protocols (TCP / IP), VPNs, and troubleshooting network issues.
Familiarity with Active Directory, Microsoft 365, and IT help desk software.
Strong problem-solving skills and attention to detail.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Benefits :
Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Flexible working hours and remote work opportunities.
Professional development and training programs.
Paid time off and holiday leave.
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