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Benefits Call Center Representative

VirtualVocations
Seattle, Washington, United States
Full-time

A company is looking for a Benefits Call Center Representative to assist individuals in accessing financial savings programs.

Key ResponsibilitiesProvide assistance to the public regarding financial savings programs, including eligibility and application processesMaintain detailed records of client interactions in the customer relationship management (CRM) systemParticipate in staff training to enhance outreach skillsRequired QualificationsPrevious experience in customer service, social work, or a related field preferredExperience with benefits programs or financial assistance services is a plusComfortable using computers and various software applicationsA high level of empathy and a genuine desire to help individuals improve their financial well-beingCulturally competent and able to engage respectfully with diverse communities

13 days ago
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