- There will be no extensive lifting, standing or walking.
- Will be required to be able to lift 50 lbs., if heavier, assistance will be available.
- A successful candidate will have good organizational skills, the ability to effectively set goals, lead and train employees, have good technical skills and ability to use complex machinery, have the ability to remain updated on current technology and trends.
- Responsible for the effective implementation and management of the client Service Excellence methodology.
- Functions as a working supervisor, assisting in the daily tasks and operations as per the customer contract.
- Handles formal contact with the customer daily.
- Handles highly confidential documents that may be time sensitive.
- Provides quality work due to the sensitive nature of documents and projects that are required in a legal environment.
- Responsible for understanding the law firm structure and hierarchy while interacting and providing professional support to firm associates (legal secretaries, project managers, paralegals, associates, and partners).
- Responsible for job accuracy on project work that may require an expedient turnaround and have a tight deadline.
- Provides training on workflow and machine operations when necessary.
- Ensures payroll accuracy by overseeing and correcting all time clock punches.
- Achieves shift profitability (cost of goods) by effectively supervising the labor, materials, and supplies.
- Operates shifts and maintains quality of work to comply with audits and deadlines
- Meets quality and deadline standards by the effective use of job scheduling practices.
- Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
- Facilitates resolution of issues concerning pricing, orders-in, and invoicing.
- Ensures all direct reports execute objectives using tools such as : a developmental plan, ninety (90) day plan, and regular performance reviews.
- Posts reports showing productivity, quality, and deadline results.
- Maintains positive internal working relationships with all department employees by communicating in a professional manner.
- Completes site reports and other paperwork on time and accurately.
- Completes month-end management report.
- Assists the account manager with review of the monthly financial reporting.
- Performs other duties as assigned.
Dress Code :
- Business Casual.
- No jeans, t-shirts, hoodies, etc.
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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