Helpdesk Administrator

Nest Health is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America's highest risk families. Nest's first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more.

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution-oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles.

The Helpdesk Administrator enables Nest Health's mission by ensuring employees have secure, reliable, and scalable technology tools. This individual delivers exceptional end-user support, drives endpoint and tenant administration, and helps standardize onboarding as the organization grows nationwide.

Responsibilities include :

• Provide multi-tier support (L1–L3) for Windows, macOS, iOS, and core productivity applications.
• Own incident / request life cycle through the service desk, meeting SLA targets for first response, resolution, and customer satisfaction.
• Produce knowledge base articles and "quick start" guides to improve first contact resolution.

Additionally, the Helpdesk Administrator will :

Requirements :

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.

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