Senior Manager, Experience Design

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

We are seeking a thoughtful and hands-on Senior Manager of Experience Design to join the AD USA Experience Design leadership team within our (Browse & Search) Products domain. This is an opportunity to lead a fast-paced team, think holistically about digital product design and change the current grocery landscape.

The Experience Design team has an effective partnership with Product Management and Development teams. We collaborate with engineers, product owners, brand clients and executives throughout the product development lifecycle. This role combines leadership responsibilities with hands-on design work, ensuring your product portfolio delivers on desired outcomes and at a high standard of quality.

As a design leader, you're invested in your team and the work, and you take care to provide the context, space and optimal conditions for your team to succeed. You thrive in collaborative environments and relationship building with cross-functional partners, while sharing accountability and outcomes. You have a high standard for design quality and your humility, transparency and backbone inspires your team to reach and elevate those standards.

Our flexible / hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities

Lead, coach, develop, and inspire a team of high performing experience designers

Nurture and support team health, engagement, and career development

Resource planning & allocation; take on design initiatives when appropriate

Advocate for the customer and champion a user-centered design approach throughout teams and the product development lifecycle

Set a design vision and strategy for your area of focus that aligns customer needs with business goals and technical feasibility

Set and uphold design quality standards across your team

Actively participate in the design process from concept to execution to optimization, ensuring products are desirable and designs are intuitive, accessible, and meet ADUSA design team standards

Take on design tasks and initiatives as needed by creating design artifacts including flows, prototypes, and high-fidelity designs

Facilitate design critiques in an effective and engaging manner with clear takeaways and next steps

Systems thinker - ability to think across channels and touchpoints, and throughout the technical, backend and backstage interactions necessary to orchestrate an experience

Steward a culture of data and research informed decision-making

Organize and facilitate workshops in an effective, engaging and collaborative manner

Contribute to our product roadmap, OKR's, optimization plans, and identify opportunities to continuously improve the customer experience

Solve complex problems - whether it stems from an initiative, process, technical, people or team challenge

Partner with product and tech leads as well as design and research leadership peers

Cultivate your internal network across the company including stakeholders from marketing, merchandising, retail media, and fulfillment

Monitor industry trends, emerging technologies, and competitors to identify opportunities for value creation, innovation and differentiation

Qualifications

Proven experience (8+ years) in experience design, product design, or a related role with at least 3 years leading design teams

Bachelor's degree in design, HCI, a related field, or professional experience in the field; Master's degree preferred.

Proficiency in design tools such as Figma, etc., and understanding of front-end development technologies.

Solid understanding of advanced user centered design methods and principles, design best practices, and design research methodologies

Excellent communication skills with the ability to articulate design concepts and rationale to stakeholders at all levels.

Preferred Qualifications

Experience leading teams and designing eCommerce experiences; ideally for multiple brands across native app and responsive digital experiences

Experience working in the product operating model or agile environments

Strong presentation and storytelling skills

Strong stakeholder management skills

Ability to resolve and diffuse conflicts

Evangelize the design practice, amplify the value of design with stakeholders in your area of focus

Establish and maintain essential elements of the design organization practice - including but not limited to design standards and principles, training & development, recruiting & onboarding

All ADUSA job offers take multiple factors into consideration including, but not limited to salary range, internal equity, a candidate's qualifications, geographic region, job-related knowledge and skills.

This position is eligible for an incentive bonus based on company performance as provided by the plan terms and governing documents.

Salary Range : $136,160 - $204,240

#LI-KK1 #LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.