Case Manager, Triage

SUMMARYProvide intensive case management services to single adults residing at the Emergency Triage Center in Worcester. Provide service needs assessment and work with each client to develop an Individual Self-sufficiency Plan with the primary goal of enhanced self-sufficiency and a move to a more stable housing outcome.

Why Work for SMOC?Flexible schedule, work / life balance and a 35-hour work week.Paid Time Off : All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

Dental w / Orthodontic Coverage with 75% of premiums covered by the EmployerEyeMed Vision Insurance403(B) Retirement Plan with a company match on day one.

Additional voluntary benefits including additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.PRIMARY RESPONSIBILITIESProvide intensive case management assessment to individuals facing housing crisis who seek services at the assessment center.

Complete all required paperwork and gather all necessary documentation needed to finalize an accurate emergency housing and service needs assessment.

Ensure compliance with contracts, company policy & procedure and other governing documents.Serve as organizational liaison to other social service providers, SMOC housing staff or municipal officialsThoroughly document the initial service need for each client focusing on the following nine areas of concern : Health, Housing, Substance Abuse, Mental Health, Employment, Legal, Benefits, and Domestic Violence.

Provide initial program orientation to clients with the goal of assisting them in transitioning to enhanced self-sufficiency and more independent housing.

Uphold confidentiality, set limits, and monitor adherence to program rules and regulations including the good neighbor policy.

Maintain accurate and timely case notes, updated service plans.Assist individuals in arranging appointments and transportation.

Provide transportation as needed.Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

Ensure compliance with program / department, agency and / or funder requirements, as well as SMOC policies & procedures.Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTSBachelor’s Degree or a minimum of three years experience in Human Services or related field.

CADAC certification is preferredSensitivity to low-income individuals of diverse backgrounds.Ability to work well as a member of a dynamic team.

Assessment, advocacy and case management skills.Reliable transportation, valid Massachusetts driver’s license and ability to meet insurance requirements.

Bi-lingual preferred.ORGANIZATIONAL RELATIONSHIPDirectly reports to Triage Services Manager.Direct reports of this position are none.

PHYSICAL REQUIREMENTSAbility to driveWORKING CONDITIONSTravel to various MA locations will be required. As part of the responsibilities of this position, the Triage Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.

A successful background check is required.We are an equal opportunity employer committed to diversity in the workplace.Sunday - Thursday 9 : 00am - 5 : 00pm35 hours per week