Field Support Technician

About Us

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions - on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast-track, efficient solutions for industrial, commercial, institutional, and residential building projects.

The Role We Want You For

We are looking for a hands-on and adaptable Field Support Technician to join our dynamic IT team. If you enjoy troubleshooting, traveling, and working directly with end-users in a fast-paced environment, this role offers the perfect opportunity to apply your technical skills across a wide variety of remote jobsites nationwide. You'll be the frontline support for our construction technology infrastructure, ensuring seamless operations and outstanding customer support for our teams across the U.S.

The Specifics of the Role

• Provide technical support for remote Clayco jobsites across the U.S.
• Install, maintain, and troubleshoot Meraki networks and Mesh Wi-Fi systems
• Set up and support satellite communication and Cisco AV Room Kits (Webex)
• Deliver on-site and remote support for Windows, Office, iOS, printers, and other hardware
• Work closely with internal teams (Service Desk, Engineering, Development, VDC) to resolve incidents
• Create and maintain knowledge articles and user training documentation
• Support the setup and maintenance of AV and cellular technology (cradlepoints, hotspots)
• Conduct post-resolution follow-ups and preventative maintenance
• Assist with project planning and the technical setup of new jobsites
• Maintain relationships with vendors and service providers

Requirements

Some Things You Should Know

This is a safety-sensitive position - Candidates must pass a background check and drug screening

Why Clayco?

Benefits

Comprehensive Benefits Package Including : Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

Compensation