Manager, PBX & Emergency Preparedness - OC

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.

City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.

Our dedicated and compassionate employees are driven by a common mission : To deliver the cures of tomorrow to the people who need them today.

This role works under the direction of the Chief Safety Officer; Exec. Director. Occupational Safety & Health and in conjunction with Clinical and Non - Clinical department leaders, plan, develop, initiate and monitor an effective enterprise wide All- Hazards Emergency Management program and ensure a timely and customer service friendly PBX / Telecommunications operation for City of Hope.

As a successful candidate, you will :

• Assist in the planning, coordination and execution emergency drills and full-scale functional exercises for the enterprise in conjunction with local, state, and federal agencies.
• Translate lengthy text documents into clear, concise emergency response algorithms for the training and response of hospital and clinic staff.
• Provide necessary project management and support for all emergency management committees and workgroups as needed. Develops and presents reports to leadership as required.
• Create and update maps of facilities and plans for emergency response across COH- Enterprise.
• Investigates, researches, and makes recommendations regarding best practices with respect to emergency management.
• Design, develop, coordinate and conduct hospital-wide and site-specific training in emergency management, response and recovery for all levels in the organization.
• Design and produce documentation in multiple media to train staff to respond efficiently during disruptive events. Manage distribution and audit compliance of current documents in organization.
• Provides guidance to and coordinates the efforts of staff members in the development of recovery procedures for key areas of the organization to ensure continuity of businesses processes in a disaster or major emergency.
• Provide support in all phases of exercises / events including organization, set-up, and participation and debriefing / issue resolution.
• Write policies / procedures / plans along with QI and annual reports for the Emergency Management Program / Plan to ensure regulatory compliance.
• Analyzes and manages data for the Emergency Management Program to be used in reports and analysis of program efforts.
• Responsible to participate and act as a liaison on behalf of CoH with the local, state and federal agencies ensuring CoH is meeting all HPP grant funding requirements and ensure completion / sustainment of all documentation.
• Manage the day-to-day operation of the PBX department
• Manage and approval for time off request and payroll
• Coaching, counseling and discipling of staff by monitoring, reviewing and appraising
• Determines staffing needs based on workload and adjusts as needed
• Manage PBX performance, call volumes, and customer service relations
• Develop and maintain department protocols and procedures
• Streamline process, monitor metrics and implement standard operation procedures.
• Manage, Maintenance, and testing of equipment, alarms, supplies and report as necessary and facilitate repair or replacement of equipment
• Manage and maintains PBX equipment, systems, and data bases, call lists, etc.
• Manage training and development to meet regularity compliance
• Conduct staff meetings on a regular basis to provide organizational updates and information and department specific updates, training etc.
• Management of AOC and other on-call schedule changes and any other activity that will affect the operation.
• Maintains the department’s operating budgets and ensures financial stewardship.

Qualifications

Your qualifications should include :

• Bachelor's degree from an accredited college or university.Equivalent experience may substitute for degree.
• Five (5) years of progressively responsible and directly related work experience plus 1 year of leadership experience, preferably in a healthcare environment.
• Certified in Hospital Incident Command System HICS (ICS) 100, 200, 300, 700, 800 (required to be obtained within 30-days employment).
• Successful completion of Hospital Disaster Management Training.
• Successful Completion Standardize Emergency Management Systems Training (SEMS)G-606.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.