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Clinical Communications - Telephone Operator
Clinical Communications - Telephone OperatorJobility Talent Solutions • New York, NY, United States
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Clinical Communications - Telephone Operator

Clinical Communications - Telephone Operator

Jobility Talent Solutions • New York, NY, United States
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Hybrid

Job Title : Telephone Operator - Clerk Page

Location : New York, NY 10017

Shift : 2 pm – 10 pm shift, every weekend and holiday. The candidate will have a full-time schedule, working 5 days per week. 2 days off will vary.

Job Summary :

  • Operates Attendant, Page, and Answering Service consoles.
  • Performs job-related clerical duties.

Telephone Operations :

  • Operate the Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
  • Initiate page calls on the computer system, radio long range, and aural page systems.

    • Performance Expectations :

  • Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
  • Provide page support in a timely and accurate manner.

    • Page System Support :

  • Operate the radio page system according to FCC regulations.
  • Program Zetron paging system changes as necessary.
  • Assist in maintaining a record of local calls and air call paging.

    • Performance Expectations :

  • Provide quality customer service for page system users.
  • Assist with Zetron testing, pager configuration / troubleshooting, and database updating, as needed.

    • Emergency Support :

  • Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
  • Respond to all emergency calls, such as : Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.
  • Follow procedures as documented in departmental procedures and follow up on all calls.
  • Document all emergencies for reporting to the Emergency Preparedness Committee.

    • Performance Expectations :

  • Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.
  • Follow all required documentation and notification instructions.

    • On Call Schedule Maintenance :

  • Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.
  • This information will also be transferred to the website to be used by all employees.

    • Performance Expectations :

  • Provide transcription service for on call schedules in a timely and accurate manner.

    • Answering Service :

  • Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.

    • Performance Expectations :

  • Provide transcription service for doctor’s answering service information in a timely and quality fashion.

    • Administrative and Clerical Support :

  • Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
  • Change batteries on page units as necessary.
  • Transmit Telex messages and distribute incoming messages to appropriate departments.
  • Respond to TTY unit (hearing impaired) when necessary.

    • Performance Expectations :

  • Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.

    • Problem Management :

  • Receive, record, and forward all trouble calls for off-hours trouble reporting.

    • Performance Expectations :

  • Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.

    • Required Skills & Experience :

  • Client will allow any amount of experience. If there is none, this should be escalated.

    • Required Education :

  • HS Diploma / GED.
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    Telephone Operator • New York, NY, United States

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