Description :
Under a significant level of guidance and direction, provides customer service for one or more company products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with company policies and procedures.
- Delivers quality service to clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more company products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
Additional Skills & Qualifications :
- 1+ year of customer service skills
- Administrative support skills
- Strong data entry skills
- Prior experience handling open enrollment or providing benefits information is desired
About Aston Carter :
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Benefits Service Representative
Under a significant level of guidance and direction, provides customer service for one or more company products. Delivers quality service to clients via phone, email, chat, and other avenues. Follows up on outstanding items to issue completion in compliance with established Service Level Agreements....
Seasonal Retail Customer Service Associate (Hiring Immediately)
Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to support continued engagement. Demonstrated sales and customer service results in a fast-paced environment. Join the team as a seasonal sales as...
Call Center Representative
NSB) is looking for Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. Call Center Representative Essential Job Functions:. Call Center Representative Job Requirements:. ...
Woodie's Wash Shack - Customer Service Associate
Customer Service Associate – Silver Palms, FL. Engage in customer service excellence, recommending memberships and services that meet their needs. Build trusting relationships with our customers, handling customers vehicles with care and ensuring their vehicles shine!. Woodie’s Wash Shac...
Customer Service & Sales Representative
Our employees are our greatest asset; therefore we are willing to train the right Customer Service & Sales Representative candidate in every aspect of direct sales & marketing. When working with the Market Managers, our Customer Service & Sales Representative team members receive the kin...
Customer Service Representative - State Farm Agent Team Member
Passionate about delivering top-tier customer service. If you are energetic, goal-oriented, and service-minded, we are excited to harness your talents in this rewarding opportunity to build your career. Build lasting customer relationships by providing timely follow-ups and personalized support. Del...
Customer Service Representative/inside Sales Representative - 3
Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. Maintain sa...
Customer Service Associate
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Respond to customer inquiries, product and service questions, and customer complaints. Promote the value of Total Body Care by educating clients on new and e...
Call Center Representative Agent Work At Home - Part Time Paid Panelists
No call center representative agent experience needed. Call Center Representative Agent Work At Home - Part Time Remote Paid Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part time remote ...
Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...