Position Summary :
Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns.
Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.
- Answer new and existing customer phone calls while following sales processes.
- Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
- Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
Experience :
One year of sales experience preferred.
Skills :
- Proven sales ability and closing skills.
- Strong listening skills used to conduct needs analysis.
- Excellent problem solving and communication skills.
- Ability to multi-task while speaking to prospects.
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