Operations Coordinator

American Health Staffing Group
Edmond OK
Full-time

It's fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

American Health Technology Group ( AHTG ) is a rapidly growing Software-as-a-Service (SaaS) company based in Oklahoma City, OK.

AHTG is part of a larger group of companies collectively known as American Health Staffing Group (AHSG) which is a portfolio company of Littlejohn and Co.

AHTG currently has two SaaS products which have disrupted the Healthcare Workforce Management Industry since launching in 2018, resulting in rapid growth and achieving profitability within 24 months of launch.

What You'll Do :

Ensure the accuracy of submitted data and generate comprehensive reports

Analyze data for trends and create visually appealing presentations of findings

Develop customized solutions for client and vendor problems

Conduct demos, trainings, and facilitate meetings with clients and vendors

Audit invoices for accuracy and conduct time / labor and expense audits

Prepare product reference guides and standard operating procedures

Serve as a liaison between customers and vendors

Ensure the timely and successful delivery of staffing solutions according to customer needs

Participate in product implementation for new customers, assisting with training and product configuration to meet go-live deadlines

Report on support metrics to leadership, vendors, and customers

Escalate customer and vendor communications as needed

Demonstrate business acumen, understanding the business, customer, and market

Collaborate effectively with the team and stakeholders

Maintain in-depth knowledge of the market and product, understanding production challenges

Tailor messages effectively to a wide variety of stakeholders

Be readily accessible to the team and stakeholders

Continuously seek and implement opportunities to improve operational processes

Ensure compliance with relevant laws, regulations, and company policies

Manage and support various projects, ensuring timely completion and alignment with business objectives

Leverage technology and software tools to enhance efficiency and productivity

Identify and mitigate risks related to operational activities

Experience / Skills Required :

Minimum of 2-3 years of experience in operations, project management, or a related field

Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint

Strong analytical and problem-solving skills

Ability to analyze data for trends and generate reports

Excellent verbal and written communication skills

Ability to tailor messages to a wide variety of stakeholders

Strong presentation skills and experience in conducting training sessions

Ability to collaborate effectively with team members and stakeholders

Strong customer service orientation

Persuasive and business-savvy with the ability to understand customer needs and market dynamics

Strong organizational and time management skills

Ability to manage multiple projects simultaneously and meet deadlines

Experience in data analysis and reporting

Experience with customer and vendor relations

Attention to detail and a high degree of accuracy

Ability to continuously seek and implement process improvements

Flexibility and adaptability in a fast-paced environment

Readily accessible and responsive to team and stakeholder needs

Experience / Skills Preferred :

Familiarity with data analysis tools (e.g., SQL, Tableau, Power BI)

Knowledge of CRM systems and database management

Knowledge of statistical methods and data interpretation

Professional certifications in operations, project management, or relevant areas (e.g., PMP, Six Sigma)

Experience in the healthcare sector

Understanding of compliance and regulatory requirements relevant to the industry

Why Join AHTG?

Competitive Salary & Benefits : We offer a competitive compensation package and comprehensive benefits.

Career Growth : Opportunities for professional development and advancement in a growing company.

Impactful Work : Ensure the quality and compliance of our staffing solutions to significantly impact healthcare delivery.

Qualified candidates must possess the physical and mental abilities necessary to perform the job's essential functions, with or without reasonable accommodation.

Specific requirements may vary depending on the nature of the position. Applicants should be prepared to discuss their ability to meet these requirements during the interview process.

A detailed job description outlining the physical and mental demands of the role will be provided upon request.

AHS Staffing is an equal employment opportunity and affirmative action employer.

17 days ago
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