Front of House Team Leader
Pembroke Pines, FL
Chick-fil-A Pines and 160th
Job Type : Full-Time, 3 day work week
Job Summary :
Chick-fil-A Pines and 160th is seeking an enthusiastic Front of House Team Leader to help oversee and enhance the guest service and dining experience during designated shifts.
As a Front of House Team Leader, you will play a key role in ensuring exceptional customer service, order accuracy, and overall front-of-house efficiency.
Key Responsibilities :
Guest Service :
- Lead and inspire the front-of-house team to provide outstanding customer service, ensuring guests have a positive dining experience.
- Address guest concerns or issues promptly and professionally.
Team Supervision and Training :
- Assist in training, coaching, and mentoring front-of-house staff to deliver top-notch service.
- Coordinate staff scheduling to ensure adequate coverage during peak hours.
Order Accuracy and Efficiency :
- Collaborate with the kitchen team to ensure accurate and efficient order preparation and delivery.
- Implement strategies to reduce wait times, enhance throughput, and streamline the ordering process.
Quality Assurance and Cleanliness :
- Oversee the cleanliness and organization of the dining area, service stations, and drive-thru.
- Perform regular quality checks to maintain Chick-fil-A's high service and cleanliness standards.
Shift Coordination :
- Coordinate with Back of House Team Leaders and other team members to ensure a harmonious and efficient operation.
- Troubleshoot and resolve any operational issues that may arise during the shift.
Guest Feedback :
Gather and respond to guest feedback to make real-time improvements in service and operations.
Qualifications :
- Previous experience in front-of-house or customer service roles is preferred.
- Strong leadership skills with the ability to motivate and guide a team.
- Exceptional interpersonal and communication skills.
- Ability to thrive in a fast-paced, high-pressure environment.
Benefits :
- 3 day work week
- Closed Sundays
- Competitive salary and performance-based incentives.
- Opportunities for professional development and advancement within Chick-fil-A.
- Free meals while working
- Free Financial Peace University
- Scholarship Opportunities
If you are passionate about delivering exceptional customer service and leading a dynamic front-of-house team, we invite you to apply for the Front of House Shift Leader position at Chick-fil-A Pines and 160th.
Join us in our mission to provide unforgettable guest experiences.
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