A company is looking for a Help Desk Analyst to provide technical support and customer service for a web-based software application.
Key ResponsibilitiesProvide Tier 1 and Tier 2 technical support via phone, chat, email, and service desk portalDocument and maintain standard operating procedures, user guides, and knowledge base articlesSupport user acceptance testing and coordinate with technical teams to resolve issuesRequired QualificationsAt least 2 years of experience in an IT Help Desk environmentBachelor's degree in information technology or a related fieldAbility to independently research and analyze complex technical issuesSelf-motivation and a desire to learn new technologiesExperience with agile development practices is a plus
Help Desk Analyst
The Help Desk Analyst will provide Level 1 support to clients. Experience working on a help desk/service desk handling tickets preferred. The Technical Support Analyst will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. Training and mentoring other service de...
Help Desk Analyst
We are seeking an experienced IT Service Desk Specialist to join our team at client. The ideal candidate will have a strong background in IT service desk operations, with the ability to diagnose and resolve technical issues efficiently. Respond to email messages from customers seeking help and follo...
Help Desk Analyst
Help Desk Analyst (onsite work). Our client is looking for someone with past help desk experience (GEEK squad, ticket-based experience). Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person o...
Help Desk Analyst II
We are offering a long term contract employment opportunity for a Help Desk Analyst II in the education industry, based in New York, New York, United States. Support and manage desktop hardware and computer hardware to ensure efficient operations. Provide Deskside Support to assist users in resolvin...
Help Desk Analyst
The Help Desk Analyst will receive end-user Service Desk requests (via phone or electronic) and provide problem resolution to all employees by performing question/problem diagnosis, coordinating identification and resolution processes, and guiding users through step-by-step problem resolutions in a ...
Help Desk Analyst III
We are looking for a proficient Help Desk Analyst III to join our team in New York, New York. Provide 'Deskside Support' and manage 'Desktop Hardware'. ...
Help Desk Analyst
Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of technical issues. At H...
Help Desk Analyst
IT Service Desk or user Support. Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential. Experience with Desktop computer hardware, printers, and peripherals. Respond to email messages for customers seeking help; ask question...
Help Desk Analyst
Position requires + years of experience in the field of IT Service Desk or user Support. Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential. Experience with Desktop computer hardware, printers, and peripherals. ...
IT Help Desk Analyst
Well versed with Help Desk ticketing systems . Here are some interesting facts to help you get to know Better: . Better is looking for a self-driven person to work alongside our IT Support and Lifecycle Management Administrator and help us build, maintain, and oversee IT Lifecycle Management at Bett...