Product Owner - Telephony Infrastructure

Job Description

What You’ll Do

The Product Professional is responsible for maximizing the value of the product resulting from work of the Team.

Product Professionals are at the center of delivering new products and driving innovation on platforms that improve customer experience, meet customer needs, and create business value while prioritizing "what" the team is working on to deliver value to the customer.

The Product Professional is a servant leader and not the manager of team members, has well-rounded job knowledge and helps to coach / mentor others on the team.

Structure the work for the team and delegates the work.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date.

Maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.)

Understand and Ensures product features and processes align with applicable Discover regulatory, compliance, and risk management standards.

Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Articulates requirements (regulatory, contractual) into use cases, agile stories, and acceptance criteria to ensure compliance.

Creates and validates user story acceptance criteria. Inspect and evaluate product progress through each iteration.

• Leads Agile practices (sprints, planning, execution, and retros) Holds meetings with the product team to continuously update product backlog.
• Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team.

Creates and validates user story acceptance criteria. Executes appropriate testing frameworks for product features (e.g.

market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented.

Inspect and evaluate product progress through each iteration.

• Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.
• Manages and communicates scope, deliverables, timelines of projects and / or plans through storyboarding and structing complex information visually.
• Contributes to the product development and vision by connecting how customer solutions support business goals. Responsible for delivering Minimum Viable Product (MVP).
• Collaborate with cross functional teams to support go-to-market strategies.
• Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible.
• Partners with vendors and / or cross-functional partners in the evaluation, development, management, monitoring and / or enhancement of assigned products and / or programs.

Qualifications You’ll Need

The Basics

• Bachelor’s Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related field
• 4+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related
• In lieu of a degree, 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related

Bonus Points If You Have

Experience working with Sysco unified contact center

Application Deadline :

The application window for this position is anticipated to close on Jun-26-2024. We encourage you to apply as soon as possible.

The posting may be available past this date, but it is not guaranteed.

Compensation :

The base pay for this position generally ranges between $100,000.00 to $139,600.00. Additional incentives may be provided as part of a market competitive total compensation package.

Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits :

We also offer a range of benefits and programs based on eligibility. These benefits include :

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at .

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.