Chief Program & Innovation Officer

BACKGROUND

For nearly 130 years, the Jewish Community Center of Greater Pittsburgh (the JCC) has enriched our community by creating an environment rooted in Jewish values that strengthens the physical, intellectual and spiritual well-being of individuals and families.

As one of western Pennsylvania's largest social service, recreational and educational organizations in the region, the JCC serves more than 30,000 individuals, operating a wide-ranging network of services that includes early childhood development, after-school programs, day and resident camps, comprehensive older adult programs, fitness and wellness activities throughout the age continuum, special needs services, arts and cultural activities and more than 250 active partnerships with the private and public sectors.

The JCC operates three year-round facilities and a 100-acre day camp / community swim facility in the Pittsburgh metropolitan area, with Emma Kaufmann Camp located in nearby Morgantown, West Virginia.

The JCC is a beneficiary agency of the Jewish Federation of Greater Pittsburgh, United Way of Southwestern Pennsylvania and the Jewish Healthcare Foundation.

The JCC is an equal opportunity employer.

POSITION

The JCC seeks an innovative leader with an entrepreneurial spirit and passion for putting a unique set of Jewish values to work in improving the quality of life for individuals and community.

This position requires an individual who sees him / her / themself as a change agent, meeting the community where it is and supporting its future potential.

Reporting to the President & Chief Executive Officer, the Chief Program & Innovation Officer (the CPIO) of the JCC of Greater Pittsburgh has the primary responsibility for providing strong visionary, creative and thoughtful leadership to essential programmatic and engagement areas of the JCC and driving the function of innovation throughout the agency.

In this critical and exciting position, the CPIO is responsible for leading and providing on-going development and support to members of the JCC’s Leadership Team, including the Early Childhood Director, Children, Youth and Families Day Camps Director, Emma Kaufmann Camp Director, Director of AgeWell and Director of Fitness & Membership at the JCC.

In partnership with a team of talented professional staff, the CPIO must improve the rate at which high-potential new opportunities are spotted, identify the most promising of these opportunities and validate them, drive alignment across the organization to make the right investments, pursue these opportunities further and eventually bring new programs and services to the market.

Through this work, the CPIO is responsible for developing and implementing clear action plans and systems needed to address financial and operational challenges and opportunities.

As a member of the senior management team, the CPIO will be a key partner with the President & CEO in the JCC’s relentless pursuit of excellence and driving a customer-centric culture built on the core tenets of mutual trust, safety, authenticity, curiosity, purposefulness and healthy competition.

The CPIO will be responsible for maintaining strong staff and program evaluation models and work closely with lay leadership, the President & CEO and other individuals across the organization to develop and shape budgets, procedures and implementation practices that include relevant field accreditation standards and compliance with applicable regulations.

PRINCIPLE DUTIES AND RESPONSIBILITIES :

Executive Leadership & Management

• Work with the President & CEO to ensure implementation and translation of the JCC's overall mission and vision into operational plans, programs and engagement experiences.
• Advise the President & CEO, board, and professional staff on relevant national and local trends and research that impacts agency strategy and the delivery of programs and services.
• Work in partnership with the JCC’s Leadership Team to help develop a strong and robust internal culture and climate for all JCC employees.
• Manage and facilitate the day-to-day work of organizational leaders in essential areas of program and engagement with specific attention toward skills building, coaching, and development to help them to best meet community need and exceed organizational expectations.
• In partnership with the Leadership Team, strengthen intra-JCC communication and collaboration across program activities and functions.
• Ensure adherence to and integration of agency core values of Masa (reflection, return & renewal), B’Tzelem Elokim (dignity & potential), Brit (belonging & commitment), Hit’orerut (amazement & gratitude), D’rash (inquiry, dialogue & transmission), K’dushah (intentionality & presence) and Tikkun Olam (responsibility).
• Direct the activities of the agency in the President & CEO’s absence.

Operations

• In conjunction with the senior program leaders, direct the seamless integration and coordination of the JCC’s operating programs and membership services.
• Allocate human, financial and capital resources to ensure the efficient and effective delivery of services in response to customer needs and feedback.
• Regular interaction with the JCC’s constituents, including, but not limited to youth, teens, parents / caregivers, older adults and civic leaders.
• Oversee on-going evaluation and benchmarking of programs and staff.
• Enable and empower innovation through processes and tools that activate employee participation, allow for the identification of problems and opportunities which align with organizational strategy, inspire idea generation, promote collaboration and knowledge exchange, facilitate experimentation and streamline validation of conclusions and related investment decisions.
• Effectively prioritize an innovation portfolio, develop a system to measure innovation performance and regularly communicate the State of Innovation to JCC leadership.
• Develop and implement strategies to retain existing and attract new major donors.
• Cultivate, steward and build effective relationships with a portfolio of select donors and actively participate in gift solicitations.

Financial / Budget Management

• In partnership with the President & CEO and the CFO, coordinate and oversee inter-department budgeting processes.
• Develop and monitor monthly business metrics and analytics.
• Maintain an on-going understanding of the demographics of the Pittsburgh community in order to help shape and understand opportunity for market growth.
• In conjunction with the President & CEO and program and membership staff, develop and innovate around new and / or more impactful areas of revenue tracking and generation.

Board Relationship

• Attend meetings of the Board, Budget Committee and selected committees and task forces, providing information, reports and recommendations.
• In support of the President & CEO and CFO, advise the Board and its committees throughout the agency’s fiscal planning processes.

QUALIFICATIONS :

• Exceptional leadership, management, supervision and motivational skills.
• Ability and desire to innovate around all areas of programming, operations, and staff supervision and growth.
• Experience in leading a large, complex, multi-disciplinary organization.
• Ability to be proactive and creative in overcoming obstacles and resource constraints.
• Understanding of and expertise in the areas of service delivery, program / services creation, sales, business development, customer-centric operations, collaborative initiatives and fiscal management.
• Understands the significance of fund development and possesses capabilities to fundraise and materially support fundraising efforts.
• Understanding of relevant accreditation and regulatory standards as an integral component of the service delivery climate.
• Strong communication, interpersonal, administrative and organizational skills.
• Demonstrated capacity to act decisively and expeditiously around opportunities for improvement.
• Ability to self-motivate, take initiative and work independently.
• Ability to relate to multiple constituencies including the President & CEO, Board of Directors, staff, members, community leaders, funders and volunteers.
• Proficiency in working collaboratively with other members of a leadership team.
• Knowledge of the Jewish community and Jewish customs and celebrations.
• Deep understanding of and capability in working with various technology platforms that are critical to the success of the JCC.
• Works effectively with other key JCC departments to provide effective and efficient service delivery.
• Recognizes that the JCC of Greater Pittsburgh gathers individuals representing diverse backgrounds, beliefs, and practices.
• Adheres to Jewish Community Center of Greater Pittsburgh policies and procedures.
• Actively supports and participates in continuous intra-departmental and agency-wide quality improvement processes. Everyone, Every Day, Closer to Better .
• Ability to work evenings, weekends, and holidays.
• Ability to travel.

These responsibilities are not to be construed as a complete statement of all duties performed.)

PHYSICAL QUALIFICATIONS :

While performing the duties of this job the employee is regularly required to use hands to touch, handle, or feel; reach with hands and arms;

climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to stand and walk.

Frequently the employee is required to sit. The employee is frequently required to lift up to 25 pounds and occasionally required to lift up to 40 pounds.

The vision requirements include : close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.

CERTIFICATIONS :

PA Criminal History Clearance

PA Child Abuse Clearance

FBI Clearance

PA Mandated Reporter Training

First Aid / CPR Certification

Equal Opportunity Employer

To apply, please submit a resume and cover letter to :

JCC of Greater Pittsburgh

Attn : Human Resources

5738 Forbes Avenue

Pittsburgh, PA 15217