UX Researcher

Job Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ : EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.

With over 490,000 locations in 160+ countries around the world we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are.

One customer, one family, one community at a time.

We are seeking an experienced UX researcher to join our team and help us create user-centric products and experiences. In this role, you will be responsible for conducting user research to understand user needs, behaviors, and pain points, and translating these insights into actionable recommendations for improving our products.

Responsibilities

• Plan and conduct user research studies using a variety of qualitative and quantitative research methods, such as interviews, surveys, usability testing, and analytics analysis
• Develop research instruments, such as interview guides, survey questions, and usability test scenarios
• Recruit and manage research participants
• Synthesize research findings into actionable recommendations for improving the product's user experience
• Work closely with designers, product managers, and other stakeholders to ensure that user research insights are incorporated into product design and development
• Create and present comprehensive reports for different stakeholders, including executive reports, to communicate research insights and user-centric product decisions.
• Continuously monitor and evaluate the effectiveness of products and features to identify opportunities for improvement
• Stay up-to-date with the latest UX research and design trends and methodologies, and apply them to our products and processes.
• Manage and analyze the voice of customer feedback from app stores, Trustpilot, Customer Care CSAT, and implement future web and in-app surveys for enhanced user experience.

Qualifications

• 3+ years of experience conducting UX research studies, preferably in a digital product environment
• Strong understanding of UX research methods and best practices, including user-centered design principles and methodologies
• Experience with research tools and software, such as survey platforms, usability testing software, and analytics tools
• Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Passion for user research and a commitment to creating user-centric products and experiences.

About Us

We're Ria Money Transfer

A subsidiary of Euronet Worldwide, Inc. (NASDAQ : EEFT), Ria is a leading expert in cross-border payments that delivers innovative financial services including fast, secure, and affordable international money transfers.

With the second most extensive cash settlement network and the largest direct bank deposit network in the world, Ria gets money to where it matters .

We're focused on harnessing technology and, as part of Euronet Worldwide, we provide a suite of state-of-the-art fintech products and services that bridge the gap between digital and physical transactions .

Our omnichannel products and services, provide unprecedented choice to our customers and growth opportunities for our partners.

With presence in more than 160 countries, and more than 490,000 locations worldwide, we're committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price : they deserve empathy, hope, and ultimately respect.

Join us in our mission to open ways for a better everyday life .