Financial Planning Office Assistant
Step into an instrumental role. Help conduct the smooth operation of a fast-paced and friendly financial planning office. Work as a full-time employee of an independent advisor franchisee with a Private Wealth Financial Advisory practice of Ameriprise Financial. You will support 3 advisors and have your own assistant. The position is on site in the office Monday Thursday and remote on Fridays.
Responsibilities :
- Assist financial advisors and associate financial advisors in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice.
- This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and / or performing work activities.
- This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions.
- The role will also perform other practice management tasks relating to client service as needed.
- Responds to ad hoc requests, coordinates / tracks projects and / or manages business-as-usual projects such as organizing a client appreciation event.
- Responsibilities and Time Allocation Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.
Position Functions :
50% Business Management
Work with home office to ensure accurate account setup and resolve issuesAnswer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accountsMaintain files and records in accordance with the records retention policyPerform other allowable duties as assigned by the financial advisors and associate financial advisors, including trades and money movementProvide insight and recommendations to effectively use key tools (CRM, MOD, YEXT, Go Social, Advisor website, etc.) that help lead to results in practiceCoordinate and effectively manage your assistant using the CRM task system and weekly supervision meetings50% Client Care
Set up and maintain client management systemCall, email or text clients or prospects to set up meetings or appointmentsAttend and participate in client meetings if necessaryConduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)Coordinate client appreciation events and seminarsAnswer unsolicited calls from prospects to schedule appointments or refer to advisorKey Traits of a Successful Client Service Associate / Manager
Direct attention to detail and organizationEffective communication with clients and other advisors / staffEffective and efficient time managementPolite and clear phone mannerAbility to multi-taskAbility to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial practicePositive attitude and sincere willingness to constantly learn and growEducation and Other Designations :
College degree or higherSimilar experience is a plus!Licensing is not required but will be made available.Benefits :
401-k with a 4% matchTwo weeks paid vacation that will increase over timeOne week paid illness / personal time offPotential for subsidized health insuranceSalary range : $50K - $70K plus bonusAt Ameriprise Financial, we're not just in the business of helping clients with their financial goals we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial. This position is with an Ameriprise Financial Franchise owner.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.