Front Desk Receptionist (On-Demand & Temporar

Job Description

Job Description

WABE is looking for a Front Desk Receptionist to work on a "on-demand" basis. This role is not full-time. It is Temporary work that will be offered on-demand or as needed.

The person in this role will act as a backup receptionist to fill in on days that the Front Desk Coordinator is out of office.

The Front Desk Receptionist will be notified a minimum of seven (7) days prior to the date(s) they are needed. Hours worked will be in-person between 8 : 30 AM and 5 : 30 PM.

Administrative Accountabilities :

• Answer and manage WABE’s main phone line politely and professionally, accurately take messages and direct calls as necessary
• Greets, checks in, and directs station visitors in a professional, friendly, and hospitable manner
• Communicates regular programming and membership-related information
• Maintain comprehensive and accurate corporate records, documents, and reports
• Assists Sr. Station Coordinator with vendor management
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Performs all other duties as assigned

Experience and Education Requirements

• Possession of a high school diploma or equivalent (GED)
• Administrative or HR experience
• Must have knowledge of office administrative procedures, and knowledge of the use and operation of standard office equipment, at a level generally acquired through 2+ years of related experience
• Must be proficient in MS Office (Teams, Word, Excel, Outlook, & PowerPoint)

Necessary Skills and Abilities

• Punctual, professional appearance and ability to work with minimum supervision.
• Must be customer service driven with excellent phone etiquette.
• Possession of strong organizational skills, and excellent verbal and written communication skills, i.e., note taking, writing, editing emails, drafting memos and preparing communications
• Possesses exceptional interpersonal communication skills.
• Ability to follow verbal and written instructions.
• Ability to deal tactfully and courteously with callers and in-person guests.
• Ability to work independently on assigned tasks and accept directions on given assignments.
• Able to work collectively with the administrative team.
• Position continually requires demonstrated poise and tact.
• Possesses the ability to be watchful, analyze, anticipate, and act quickly with sound judgment.
• The ability to demonstrate and observe confidentiality, discretion, and or privacy of information is a must.

Competencies :

• Customer / Client Focus
• Detailed Oriented
• Problem Solving / Analytical

Work Environment & Physical Demands :

The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed.

Will require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required (up to 15 lbs.

filing documents, climbing, storing equipment, and working around high voltage equipment. Proper lifting techniques required.

Working in spaces / rooms with various temperatures and lighting, confined spaces, and broadcast equipment as found in a typical technical broadcast environment in addition to working outdoors in all types of weather conditions and temperatures.

On-Demand : Calling person in as needed at least a week prior to date(s) person is needed to work

Person will work in-office on scheduled days between 8 : 30 AM to 5 : 30 PM