Customer Success Associate

We’re your go-to experts for all things supply chain and logistics in the CPG industry. At FG Fulfillment, we’re all about turning the complexities of fulfillment and logistics into a breeze for food brands.

Why We’re Awesome :

• Customer Obsessed : We live and breathe customer satisfaction! Our mission is to make every interaction smooth, friendly, and memorable.
• Clear & Cheerful Communication : We believe in open conversations and transparent teamwork. No mysteries here just honest, helpful dialogue.
• Collaboration Enthusiasts : Our business practices are all about working together. We love rolling up our sleeves and teaming up to get things done right.
• Direct-to-Consumer Dynamo : From dry goods and specialty products to frozen food and seasonal projects, we’ve got the expertise to handle it all with a smile.

Whether it’s kitting, fulfilling orders, or managing complex logistics, we specialize in making the process easy and hassle-free.

At FG Fulfillment, every day is an opportunity to make a difference for the brands that we support, and we’re excited to have you join our journey!

Open Position : Customer Success Associate

About Us : At FG Fulfillment, we're all about bringing joy to our customers and making their experience unforgettable! We're a fast-growing, dynamic team on the lookout for a Customer Success Associate who’s ready to jump in with both feet, bring a smile to work, and help us keep the good times rolling.

Your Day-to-Day :

• Be the Hero : Support our awesome team in the fast-paced world of warehouse fulfillment. Your role is to make sure our customers get the best experience possible every time!
• Versatility is Key : You’ll handle a variety of tasks, from printing packing slips and labels to assisting with inventory counts and helping keep our workspace spick and span.
• Communication Champ : Whether it’s emailing, calling, or Zooming, you'll be the friendly face and voice that keeps our clients feeling valued and informed.

What We're Looking For :

• Education : High School diploma or GED is a must; a college degree is a bonus!
• Experience : Previous experience in warehouse or fulfillment is great, but if you’re eager to learn, we’ve got you covered!
• Skills : You should have a knack for details, be super coachable, and have strong communication skills. Bonus points if you know your way around Word, Excel, PPT, Google Drive, and Shopify!
• Tech Savvy : You’ll need to be comfortable with computers and learning new software.
• Health & Safety : Knowledge of USDA standards like FIFO and HACCP is a plus, but a willingness to follow protocols and keep everything safe is essential.
• Team Spirit : A positive attitude, strong work ethic, and being a team player are a must. Our Client’s success is always top of mind and our goal every day!

Perks and Benefits :

• Starting Pay : $23 / hour with opportunities for raises based on performance after 90 day performance review.
• PTO : Enjoy 2 weeks of paid time off starting from day one.
• Cell Phone Perks : Get a $25 reimbursement per paycheck to use your phone from time to time for work-related purposes.
• Company Gear : We’ll set you up with a laptop and other hardware you need to succeed.
• Fun Environment : From packing boxes to keeping our space clean, we believe in rolling up our sleeves and having a good time while doing it!

If you're ready to dive into a role where you can make a real difference and have fun while doing it, we’d love to hear from you!

Apply now and let’s make great things happen together at FG Fulfillment!

Please email : [email protected]