Description
Summary
This is a hybrid role; 3 days in the office, 2 days remote
The Patient Safety & Quality Assistant is a quality professional who supports data-driven initiatives to achieve clinical excellence at the system, service line and care site level.
This role utilizes performance improvement techniques and strategies in support of safety & quality improvement initiatives.
The Patient Safety & Quality Assistant is responsible for supporting the successful management of change to ensure improvements are spread and a sustainability plan is implemented.
The role supports improvement projects and multi-disciplinary teams through all phases, from inception to implementation and spread.
The Safety & Quality Assistant provides support and guidance on safety & quality improvement methodologies to increase organizational improvement capability.
Essential Job Statements
Support the integration of safety and quality into the fabric of the organization to achieve care targets. Support the advancement of the organization through collaboration, learning and communication.
Assist in implementing processes for engagement and teamwork
Support the creation of learning opportunities to advance the organization
Communicate effectively in multiple venues via multiple routes
Support collection and presentation of data to drive change and improvement
Use proven methods to facilitate improvement initiatives under the direction of Safety & Quality Consultant II, II, manager or director.
Utilize performance and process improvement tools
Implement change management methodology
Employ project management tactics
Collect and present data to help guide decision-making and inform improvement initiatives
Accurately and completely collects and enters data in designated application
Present data and other information clearly, as directed
Demonstrates ability to use computer applications and databases (i.e., Word, Excel, Visio, REDCap, MS Teams, SharePoint, etc.)
Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture and improving processes that detect, mitigate, or prevent harm
Support cause analyses of any format (e.g., RCA, ACA, 5-Whys, FMEA, etc.)
Apply high-reliability principles to improvement initiatives
Ensure focus remains on process-driven solutions rather than people-driven ones
Promote psychological safety through transparency of data and information.
Support the evaluation and improvement of healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population.
Support the integration of population health management strategies into initiatives
Apply a holistic approach to improvement
Collaborate to improve care processes and transitions
Support the integration of social determinants of health into initiatives to ensure health equity
Maintain & update knowledge base
Update professional knowledge applicable to the role by participating in education opportunities such as reading professional publications and networking locally and regionally.
Complete required continuing education to maintain certification (as applicable).
Ensure responsibility and visible commitment of diversity, equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.
Performs other duties as assigned and / or participating in special projects to support the mission of VCUHS and the HR Business Advisory team.
Accepting alternate responsibilities as required.
Patient Population
Not applicable to this position.
Employment Qualifications
Required Education :
Associate degree in Business, Management, or related field from an accredited program
Preferred Education :
Bachelor’s Degree in Business, Management, or related field from an accredited program
Supplemental course work in quality improvement or patient safety methodologies / tools
Previous training / education in project management, project coordination, Lean / Six Sigma
Licensure / Certification Required :
N / A
Licensure / Certification Preferred :
Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license
Minimum Qualifications
Years and Type of Required Experience
Minimum of two (2) years of work experience in the healthcare environment which may include hospital or clinic setting with specific experience in the following areas :
clinical processes
collecting, organizing and presenting data
developing and making presentations
Years and Type of Experience Preferred :
Previous experience working in a quality department
Previous experience process mapping using mapping / flowcharting software
Basic knowledge of patient safety, quality improvement or project management processes / tools
Experience coordinating / assisting with complex, multi-stakeholder projects in a matrixed environment
Previous experience as a research assistant or project coordinator
Previous experience coordinating or assisting with project planning and implementation
Other Knowledge, Skills and Abilities Required :
N / A
Other Knowledge, Skills and Abilities Preferred :
N / A
Cultural Responsiveness
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Combination of education and experience in lieu of a degree.
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Prolonged periods of working alone.
Other : May be required to car travel to off-site locations occasionally
Physical Demands
Lifting / Carrying (0-50 lbs.) up to 33% of time
Push / Pull (0-50 lbs.) up to 33% of time
Bending
Work Position
Sitting up to 66% of time
Walking up to 66% of time
Standing up to 66% of time
Additional Physical Requirements / Hazards
Physical Requirements
Manual dexterity (eye / hand coordination)
Repetitive arm / hand movements
Finger Dexterity
Hazards
N / A
Mental / Sensory
Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional
Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
EEO Employer / Disabled / Protected Veteran / 41 CFR 60-1.4.
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