IT Systems Support Analyst

AESC is looking to add an IT Systems Support Analyst to our team in Bowling Green, Kentucky.

• Full-Time
• On-site
• Bowling Green, Kentucky

About AESC US LLC

AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions.

Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues.

AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment.

We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future.

AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.

AESC Mission

Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.

About the Role

The IT Systems Support Analyst is responsible for support of End-User Computing (EUC) Endpoints including Desktop, laptop, mobile device and assisting Sr.

Engineers with virtual environment when requested. This role Works alongside Systems Engineers-following technical direction from Sr.

Systems staff in terms of next steps on projects and operational support. Collaborates cross-functionally with Network Engineers and Infrastructure Engineers to help support projects and provide operational support for network and infrastructure systems as needed.

Monitor and maintain support helpdesk and provide end user support in a timely fashion. Monitors and maintains new user creation and deployment of related hardware.

What You Will Do

• Works cross-functionally with other Systems staff, MFG, MNT, and QA staff to identify opportunities for continuous improvement in safety, quality, delivery, cost for our production
• Provides 1st level support and technical direction to Systems Maintenance staff for MFG endpoint device issues
• Performs a variety of skilled work in the adjustment, repair, and improvement of IT Systems
• Communicates status of current helpdesk support tasks with estimated completion times
• Supports system updates, changes, and improvement activities
• Demonstrates data driven problem solving methodology
• Laptop / PC build using Manage Engine Endpoint Central
• Initial Active Directory Account creation (using provided scripts), adding user to appropriate Active Directory groups, troubleshooting Group Policy updates for users.
• Initial help for getting users logged on, setting up Outlook, Teams, etc. confirming access to shared folders, printers, etc.
• Troubleshooting laptop and desktop deployments with hardware and software issues, account password resets, General Office 365 issue resolution
• Updating, capturing, and deploying images with manage engine
• Monitor and address helpdesk tickets, staying within defined SLA, while communicating to the end user.

What You Need

• Bachelor's Degree in an Information Systems or related Computer Engineering program preferred. Will consider equivalent related college or technical courses.
• Proficient in Office 365 applications and knowledge of Windows 10 / 11, Windows Server 2016 / 2019 / 2022 experience helpful.
• Prior experience in an IT Desktop Support or Sys Admin role in a similar function preferred.
• Ability to work independently with minimal supervision to troubleshoot, modify, and support EUC environments.
• Ability to troubleshoot, modify, and assist System Engineers with a virtual environment that supports EUC devices.
• Must be a self-motivated individual with good written and verbal communication skills.
• Must have good understanding of root cause analysis (RCA), and problem-solving techniques for issue resolution.
• Familiar with Office 365 applications and Administration, and knowledge of Windows 10 / 11, Server 2016 / 2019 / 2022.
• Experience in information gathering, tracking, and consolidation.
• Works well in a highly collaborative fast-paced environment with cross-functional teams.
• Ability to apply technical problem-solving skills to solve real-world problems.

What We Offer

Welcome to our state-of-the-art Gigafactory, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference.

At AESC, we offer a comprehensive compensation package, including a competitive salary and a rewarding AESC bonus program.

In addition, we provide a range of valuable benefits, such as 401(k), and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.

• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Highly automated, clean, safe, and temperature-controlled production environment
• Medical, Dental and Vision Insurance
• HSA and Flexible Spending Accounts
• 401(k) with company match
• Life Insurance (Company paid and additional voluntary life available)
• Paid Vacation and 14 Paid Holidays
• Short-term and long-term disability coverage (Company Paid)
• Tuition reimbursement

Application Process

Even if you don't meet every requirement listed, if you believe this role suits you well, we encourage you to apply. Your application gives us the opportunity to learn more about you and explore potential fits within our team.

Following the submission of your application, we are committed to providing timely responses to all applicants, though response times may vary depending on the volume of submissions.

If you do not receive an immediate response, please rest assured that this in no way reflects on the quality of your candidacy.

Your application will be retained in our files, and we may reach out to you for future roles that align with your skills and interests.

As our organization experiences rapid growth, we appreciate your patience in this process. We are actively working each day to enhance our application procedures to ensure a smoother and more efficient experience for all applicants.

Thank you for your understanding and enthusiasm for joining our dynamic team.

Equal Employment Opportunity

At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.

S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

• Ability to sit for extended periods of time.
• Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
• Required to occasionally lift, push, pull and / or move up to 10 pounds and occasionally required to lift, push, pull and / or move up to 35 pounds.

Travel

Occasional domestic travel is required.

Work Environment

The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic.

The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.

Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others.

The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification.

They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and / or skills required of personnel so classified.

Hiring is contingent upon successful completion of drug screen and background check. AESC US LLC is a drug-free workplace.