IT Functional Analyst II - CRM/OTC

IT Functional Analyst II - CRM / OTC

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Apply locations Corp-Main - Diamond Bar, CA

Time Type : Full time

Posted on : Posted 26 Days Ago

Job Requisition ID : R45162

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to :

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Essential Functions

• Analyze and evaluate business processes, anticipate requirements, and uncover areas for improvement.
• Troubleshoot daily operational system issues to define root cause and define temporary / permanent solutions.
• Work with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs.
• Ability to work in fast-paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations.
• Ability to work independently with minimal supervision.
• Organize, schedule and run meetings to identify Oracle service cloud and / or Oracle fusion application opportunities and system needs.
• Documenting meeting minutes, action items, issues, and risks.
• Documenting requirements, process flows, new functionality, and creation of SOP / training materials.
• Training super and end users on new functionality and process changes.
• Ability to plan, track, escalate, and deliver upon tasks and timelines assigned.
• Available for 24 / 7 support (scheduled and off hours).
• Review system design approaches to ensure they fully meet the business requirements.
• Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
• Produce key documents, both in written and presentation format.
• Excellent problem solver with the ability to keep many driving factors and requirements in focus.
• Monitor and improve process and technology and provide insights into overall status.
• Strong communication and documentation skills, ability to communicate and interact at executive and junior levels.
• End to end Project Management throughout the project lifecycle : including administration, planning, configuration, testing, training, implementation, support, and change management.
• Troubleshoot systemic and operational system issues to define root cause and determine temporary / permanent solutions.
• Work with application vendors to identify / resolve application defects.
• Work with internal and external stakeholders to identify system enhancements and gaps to design and build a sustainable solution.
• Guide other IT resources as needed.
• Proactively identify and address defects / issues independently.

Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications :
• 2 Years Experience in Oracle service cloud and / or Oracle fusion application environment.
• 2 Years Experience managing people / projects.
• Preferred Qualifications :
• 4 Years Experience in Design, Implementation, and Testing of Oracle Service Cloud.
• 4 Years Experience managing people / projects.
• experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success :

• Lead Like an Owner
• Makes safety the number one priority.
• Keeps alert for safety issues and escalates immediately.
• Effectively prioritizes tasks based on department goals.
• Shows respect to others and confronts interpersonal issues directly.
• Prioritizes resolution of customer issues effectively.
• Responds promptly and honors commitments to internal and external customers.
• InnovACT
• Makes recommendations to continuously improve policies, methods, procedures, and / or products.
• Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances.
• Increases performance through greater efficiency.
• Find a Way
• Seeks to develop technical knowledge through learning from other experts.
• Understands interdepartmental impact of individual decisions and actions.
• Seeks solutions rather than placing blame.
• Empowered to be Great
• Consistently looks for ways to improve one’s self through growth and development opportunities.
• Communicates clearly and promptly up, down, and across.
• Communicates effectively to manage expectations.

Additionally, the IT Analyst is expected to demonstrate :

• Analyze and develop solutions addressing customer needs.
• Experience in Business Analysis.
• Overall high degree of professionalism.
• Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.
• Must work independently.
• Strong analytical, problem-solving skills and critical thinking skills.
• Ability to translate complex business needs into use case models.
• Ability to manage multiple priorities and projects.
• Strong written and verbal communication skills including the ability to provide detail documentation of a technology incident.
• Proficient computer skills (i.e. Microsoft Office, Outlook).
• Excellent interpersonal, communications and analysis skills, planning and organizational proficiency and good business judgment.
• Ability to deliver effective and professional presentation to peers, management and other professionals within our field.

Education

Minimum Required :

Bachelor’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, related field, or equivalent work experience.

Preferred (Optimal Candidate) :

Master’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, or related field or equivalent work experience.

Typical Compensation Range

Pay Rate Type : Salary $96,309.20 - $139,648.35 / Yearly

Benefits

Visit our benefits page for more information : Benefits

Los Angeles County applicants only Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and / or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

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