Customer Service Representative
Description :
Are you passionate about healthcare and making a difference? TEKsystems is hiring for a customer service representative for our fast growing team in Federal Way! Learn new skills within the healthcare industry and assist with ensuring patient records are up-to-date and accurate.
Use your considerable talents to create an excellent experience for patients in a " community first, company second" culture!
Responsibilities Include :
- Perform duties for revenue operations department related to either medical insurance collections or credits, or setting patient insurance coverage.
- Communicate with insurance payers to ensure proper insurance coverage for our patients or to ensure timely and accurate reimbursement for dialysis services rendered at our clinics.
- Respond timely and accurately to payer communications.
- Collaborate with other revenue operations teams to ensure seamless processes across teams.
- Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information.
- Help identify process changes and opportunities for continuous improvements.
- Maintain current patient account information at all times.
- Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and policies
Additional Skills & Qualifications :
- Minimum of six (6) months office experience required
- High school diploma or GED required
- Intermediate computer proficiency in Microsoft Word, Excel, Access and Outlook required
- Data Entry Experience filling out online forms
- Savvy in navigating through the internet and provider portals, critical thinking
Please apply with an updated resume!
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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