Job Description :
Job Title : Voice Support Specialist
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Location : Onsite in Washington, D.C.
Hill Associates is seeking an Enterprise VoIP Support Analyst to provide support for a high-profile Washington, D.C. federal agency.
This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery, data analysis, and solving a range of business problems related to the service.
As a full-time employee, you will be part of a small team with demonstrated success in delivering and supporting mission-critical solutions for government customers.
Representative responsibilities include investigating operational issues and proposing solutions; documenting processes and procedures and analyzing them for improvement;
planning and implementing upgrades and configuration changes; developing Excel-based spreadsheets and manipulating them to effectively manage large inventory data sets, and improving the overall operational efficiency of service delivery.
This position seeks a candidate who is proactive, has a passion for surpassing customer expectations, and can work independently with minimal supervision.
What You Bring :
- Bachelor's Degree
- Minimum 10 years of professional experience
- Minimum 3-5 years of voice / telecommunications experience in an enterprise-class environment
- General knowledge of IP data and voice communications
- Strong analytical ability and competency with Microsoft Excel
- Experience with the analysis and administration of voice / telecom systems
- Proven research, analysis, and problem-solving skills
- Effective written and oral communication skills
- Solid planning and organizational abilities
- Able to produce professional work products using Microsoft Word and PowerPoint
- U.S. citizenship; Possess or be able to obtain a favorable adjudication from a government background investigation at the Secret clearance level
- On-site work at customer offices in Washington, D.C. up to 100% of the time
Desirable Experience :
- Prior work in a federal government environment
- Experience with Cisco voice products such as Call Manager
- Experience working for or with a telecommunication service provider on voice services
- High-level technical knowledge of VoIP and Unified Communications
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