Job Description
Job Description
IT Support Process Analyst
General Summary & Scope
- Resolve ITSM support issues to ensure operational efficiency.
- Offer recommendations to improve system usability.
- Initiate process enhancements across ITSM functions.
- Maintain documentation and logs for system operations.
- Develop dashboards and analyze data regarding service commitments.
- Partner with stakeholders to explore automation and process improvement opportunities.
- Manage performance metrics including SLAs, OLAs, and KPIs.
- Ensure effective implementation of service management processes based on ITIL practices.
- Revise documentation and assist in training for ITSM tools.
- Generate reports and collaborate with cross-functional teams to collect relevant data.
IT Support Process Analyst - ITSPAUB
Initiate process enhancements across ITSM functions. Partner with stakeholders to explore automation and process improvement opportunities. Resolve ITSM support issues to ensure operational efficiency. Ensure effective implementation of service management processes based on ITIL practices. ...
Workforce Software IT Support Analyst
Strong written and verbal communication skills and the ability to work well with other groups within the delivery organization. Workforce Software IT Support Analyst. Work closely with Corporate and site HR business teams and assist in day-to-day business operations in supporting Workforce Software ...
Senior IT Business Process Analyst
In addition to an attractive wage, this position offers a competitive benefits package including Group Health and Life Insurance, Vision and Dental Insurance, a Flexible Benefit Plan, a 401(k) Retirement Plan with a company match, a Profit-Sharing Retirement Plan, and other benefits. Adaptability an...
IT Support Process Analyst - ITSPAUB
Initiate process enhancements across ITSM functions. Partner with stakeholders to explore automation and process improvement opportunities. Resolve ITSM support issues to ensure operational efficiency. Ensure effective implementation of service management processes based on ITIL practices. ...
Sr. IT Process Transformation Analyst
Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientat...
IT Support Analyst
The role starts out with a lot of provisioning and reimaging for new staff but will pivot into more tier 1 and 2 support functions where you will be working closely with higher level support teammates to learn how to escalate and resolve more difficult tickets. Our client, a local law firm, is looki...
Senior IT Business Process Analyst
In addition to an attractive wage, this position offers a competitive benefits package including Group Health and Life Insurance, Vision and Dental Insurance, a Flexible Benefit Plan, a 401(k) Retirement Plan with a company match, a Profit-Sharing Retirement Plan, and other benefits. Adaptability an...
Analyst/Sr Analyst, Revenue Management Process Support
Our collaborative approach combined with exposure to different experiences creates an environment rich with opportunities to learn and grow. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more. As you embark...
IT Support Analyst
The IT Support Analyst will provide Tier 1 end-user support for the firm. Our client is a private investment firm providing capital for long-term growth and acquisitions for businesses in the healthcare, industrial, and commercial industries. Set-up and provide user support for our video conferencin...
Sr. IT Process Transformation Analyst
Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientat...