Call Center Collections / Customer Service Representative

Train Onsite 1 Week at our Allentown, PA location :

7350 Tilghman Street

Allentown, PA 18106

3rd floor

WORK FROM HOME AFTER ONSITE TRAINING!

Advanced Microsoft Excel Skills Required!

PERKS :

• Opportunity for bonuses and raises based upon performance.
• Full Health benefits after 45 days - Medical, Dental & Vision.
• Paid time off after 90 days.
• 401K.
• Tuition Reimbursement.
• Referral Incentive Program.
• Employee Discounts Program!

Job Summary :

We are searching for polite, professional Call Center Collections / Customer Service Representative Agents to represent our clients professionally by providing remarkable service to their customers via phone.

The Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.

Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities :

• Target Hire Date : October 7th, 2024 (or sooner depending on background clearance!)
• Required work schedule is Monday to Friday , 9 : 00pm - 5 : 30pm
• Paid Training is Onsite for 1 Week, Monday to Friday , 8 : 30am -5 : 00pm
• Work at Home after onsite period.
• Place outbound and answer inbound calls while communicating with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Skills Requirements :

• At least 3 or more years Accounts Receivable, Collections, Dispute Resolutions experience required.
• Call Center experience and strong Customer Service experience required.
• Must be knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Must possess advanced skills in Microsoft Excel.
• Need to know how to perform VLookups, use formulas, pivot tables, and data visualization.
• Strong Internet research skills with excellent PC literacy G-Suite / Workspace
• Strong written and verbal skills with consultative professional business acumen.
• Requires critical thinking & problem solving skills.
• Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful / knowledgeable tone on all calls handled.
• Ability to multi-task and handle multiple priorities in a timely and efficient manner and meet appropriate deadlines.
• Be detail oriented, organized, ethical, responsible, & self-motivated.
• Able to work independently and use judgment to resolve both routine and non-routine issues.
• Ability to work in a fast-paced digital environment.
• Maintain accuracy and production standards.
• Proven ability to set goals and meet deadlines.
• Team oriented with a continuous improvement outlook.
• Adaptability to changing priorities and new challenges, with a proactive approach to learning and development.
• Physical attendance is key to success and necessary to meet objectives.
• Previous leadership experience is a plus!

Education Requirements :

High school diploma, G.E.D., Trade / Vocational School certificate or equivalent required.

Physical Requirements :

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data;

and / or viewing a computer terminal. Speak, listen, type and / or sit for extended periods of time.