Associate Manager, Digital Ordering - Strategy & Operations

Associate Manager, Digital Ordering - Strategy & OperationsAbout the Team

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable restaurants to reach customers through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors. As part of the Strategy & Operations team focused on our restaurant segment, the Associate Manager will have the opportunity to help define and lead key strategic initiatives to grow the business. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company.

On a typical day, you’ll work cross-functionally with Sales, Marketing, Product, and Operations to grow our SaaS suite and drive merchant success. You’ll design and test new GTM motions and synthesize insights from merchants and frontline teams to influence product and strategy. Whether you’re running experiments, analyzing data to uncover growth levers, or building internal processes to help teams move faster together — you’ll be at the center of scaling what works.

About the Role

As an Associate Manager on the Digital Ordering Strategy & Operations team, you’ll be at the forefront of building DoorDash’s SaaS business into a category-defining platform for restaurants. This role is ideal for a strategic operator who can move fast and wear many hats — equal parts analyst, builder, operator, and GTM partner.

You’ll own zero-to-one experiments, craft growth strategies for our first-party products (ordering, websites, loyalty, mobile apps), and work directly with frontline sales and product teams to help merchants thrive. If you thrive in ambiguous environments, know how to test and scale new ideas, and want to help local businesses win, we want to hear from you.

We’re especially excited about candidates who’ve worked in fast-moving, founder-led, or resource-constrained environments — those who see lack of structure as an opportunity to build.

Your responsibilities will include :

• Grow the product line : Partner with Product, Marketing, and Sales to grow our first-party SaaS suite — spanning online ordering, websites, apps, and loyalty — by building high-impact enablement materials (pitch decks, sales plays, trainings), launching new GTM motions, and acting as the connective tissue across teams to ensure feedback loops inform strategy and product development.
• Impact : Act as the voice of the merchant and the field, synthesizing feedback from frontline Sales, Onboarding, Support, and Operations to help influence product roadmaps and GTM priorities. You'll ensure our solutions resonate with customers and scale with repeatable excellence.
• Analyze : Pair complex data analysis with qualitative insights from internal teams and customers to guide strategic decisions, GTM launches, and content development. You’ll translate insight into action that improves both merchant experience and internal execution.
• Experiment : Design and launch zero-to-one experiments that test new GTM motions and pilot AI-powered tools — building demos, prototype AI agents, or configure internal tooling that improves speed, accuracy, or effectiveness in go-to-market efforts.
• Scale learnings : Codify what works. Build repeatable frameworks, processes, and training to drive GTM excellence across the org. You'll define best practices for launching new products and motions in a way that’s scalable and measurable.

The best candidates will :

You're excited about this opportunity because you will…

We're excited about you because you…

Bonus if you have experience with :

We expect this position to be filled by 9 / 29 / 25.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and / or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details :

The national base pay range for this position within the United States, including Illinois and Colorado.

$98,600 - $145,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

About this job posting

We have removed the application form and unrelated boilerplate to focus on the job content and responsibilities.

We expect this position to be filled by 9 / 29 / 25.

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