Technician, Desktop Support SE (226 Days)
Description
Ensure the smooth operation of technology for schools and / or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
- Support campus-based technology users.
- Escalate system disruptions of campus technology services to appropriate technology tier II department.
- Train campus principals, teachers, and staff as required.
- Support special events at campus and other district locations.
- Support computers, mobile devices, digital A / V equipment and peripherals.
- Support instructional software applications.
- Support quality control on vendor projects.
- Attend training and meetings as required.
- Follow attendance policy as assigned by supervisor.
- Perform other functions that may be assigned by Client Solution Department and / or supervisor.
- Follow all rules, regulations, and policies of DISD.
Qualifications
- Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
- A+ Certification preferred.
- Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
- Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
- Knowledge in troubleshooting and resolving operating system and software issues.
- Knowledge in troubleshooting and resolving technology hardware failures.
- Strong verbal and written communication skills.
- Knowledge of audio visual devices preferred.
- Knowledge of TCP / IP and basic networking protocols.
- ITIL V3 Certification preferred.
- Excellent customer service skills.
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