Job Summary / Company :
Sparks Group has teamed with several prominent and successful companies in the Metro DC area to identify B2B Collections Specialist for contract, contract-to-hire and direct hire opportunities.
Responsibilities :
- Notify customers of delinquent accounts by telephone, email and / or mail
- Make regularly scheduled collection calls to provide customers with account balance information and ensure promises-to-pay are met
- Review billing discrepancies including over-payments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund
- Prepare small-balance write-offs according to company policies and procedures
- Recognition of significant credit risks and escalation of these matters are critical to sales and senior management when necessary
- Provide weekly and monthly reporting to sales department and direct supervisor on customer accounts
- Establish and maintain excellent working relationships with managed accounts
- Perform other duties as assigned
Qualifications / Background Profile :
- High School Diploma or equivalent required
- 2+ years of commercial collections experience in a fast-paced, high-volume environment
- Billing and / or Accounts Receivable knowledge is highly desired
- Strong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activities
- High-level proficiency with Microsoft Office Suite products including Advanced Excel
- Larger ERP software experience is required
- Must have exceptional verbal and written communication skills
- Able to consistently meet deadlines and work independently using guidelines and instructions given
- Must be customer friendly and professional at all times
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